Shop Floor Leader: Elevate Service & Team Growth

LUSH; England; On-site; GBP 12,000 - 17,000; Part time

Job summary

LUSH in the United Kingdom is seeking a part-time Supervisor to lead the sales team on the shop floor, delivering outstanding customer experiences and coaching colleagues to reach high standards. You will collaborate with the store manager and neighboring stores, maintaining a positive atmosphere and strong product knowledge.

This role emphasizes hands-on leadership, open communication, and proactive customer engagement, with responsibilities including event support, training, and ensuring

Qualifications

• Strong customer service and communication skills.
• Ability to lead and motivate a team.
• Excellent teamwork and collaboration.
• Willingness to develop skills and provide feedback.

Responsibilities

• Lead and motivate the sales team through coaching and feedback to improve product knowledge and sales skills.
• Welcome customers, ask open questions, and provide tailored product recommendations for a memorable experience.
• Maintain a clean, well-organized shop floor with displays that follow guidelines and seasonal updates.
• Support store manager in achieving sales targets through motivation and initiatives.
• Organise in-store events and outreach to enhance customer experience and growth.
• Provide training and onboarding for new staff to develop skills.
• Lead the store in the manager's absence to ensure smooth operations and sales.
• Ensure health and safety standards and store compliance.
• Seek personal development through training and leadership connections.

Job description

LUSH in the United Kingdom is seeking a part-time Supervisor to lead the sales team on the shop floor, delivering outstanding customer experiences and coaching colleagues to reach high standards. You will collaborate with the store manager and neighboring stores, maintaining a positive atmosphere and strong product knowledge.

This role emphasizes hands-on leadership, open communication, and proactive customer engagement, with responsibilities including event support, training, and ensuring