Seasonal Sales & Operations Assistant

Pandora; Hartlepool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading jewellery brand in Hartlepool is seeking a seasonal sales & operations assistant to support both sales and operational tasks. Successful candidates will connect with customers and ensure excellent service while helping manage store operations. A flexible schedule is necessary, with availability on weekends and key trading days during the busy season. Competitive pay and a generous benefits package are offered.

Benefits

Generous employee discount

Jewellery uniform allowance

Eligibility for store bonus scheme

Retail, hospitality and entertainment discounts

Incentives throughout the season

Qualifications

• Strong interpersonal skills to connect with customers.
• Ability to manage sales and operations tasks effectively.
• Experience in a busy retail environment is a plus.

Responsibilities

• Assist with driving sales and providing excellent customer service.
• Handle behind-the-scenes operations like inventory and order preparation.

Skills

Customer connection

Sales techniques

Product knowledge

Team player

Job description

Overview

Join Pandora’s team as a seasonal sales & operations assistant!

You will be required to work the following days: Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays

We are looking to cover 8 hours per week, Fixed-Term Contract - 3 Months. The rate of pay will be between £12.60 per hour - £12.60 per hour. The stores that we are looking to hire for are Hartlepool.

Spread joy and make the season sparkle with Pandora as a seasonal sales & operations assistant and enjoy a competitive rate of pay, bonus scheme, generous employee discount, jewellery uniform allowance and other excellent benefits!

On top of that, in the UK we are very proud to have been recognised in the Sunday Times ‘Best Places to Work 2023’!

The role

From Driving Sales To Ensuring Smooth Operations, You'll Be Our Brand Ambassador Who’s Going To Make The Magic Happen. You can choose and discuss your preference between two focus areas; just bear in mind that there may be some crossover depending on the day-to-day needs of the store.

Sales: As someone who loves to meet new people, you’ll confidently connect with our customers, share their stories, and help them find the perfect gifts for their loved ones.

• Front-of-house excellence: surpass sales targets with effective techniques
• Personalised connections: bond confidently with customers, adapting to their unique preferences and needs
• Product pro: master Pandora knowledge, delivering unforgettable customer experiences

Operations: As someone who works well in a busy environment with a focus on working accurately and quickly, you’ll support behind-the-scenes activities to ensure a strong foundation for excellent customer service.

• Get hands-on with preparing click-and-collect orders for our customers.
• Keep the flow smooth by managing deliveries, processing returns, and restocking shelves with fresh inventory.
• Add a creative touch by wrapping beautiful gifts, engraving jewellery and loading gift cards

Join us if you're an expressive team player who thrives in a busy environment, embodying our core values of dreaming, daring, caring, and delivering!

Important stuff to note

• Contracts will end on 04/01/26
• You must be available to work on key trading days throughout the duration of your contract, which will include weekends, Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day. We will do our very best to distribute these days fairly, ensuring you won't be required to work all of them during your contract
• You will accrue annual leave in line with your entitlement however - as this is our busiest time of year - we regret that no annual leave will be approved during this period

Our Generous Benefits Package Includes

• A generous employee discount
• A jewellery uniform allowance to express yourself and your individuality
• Eligibility for the store bonus scheme
• Access to plentiful retail, hospitality and entertainment discounts
• Incentives throughout the season and a gift as a special thank you
• Retail Trust: get support related to your wellbeing, legal advice, financial guidance, and more

Ready for a challenge?

Apply now!

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

• If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

About Pandora

Pandora is the world’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.