Seasonal Outreach and Hub Worker

Volunteer Centre; Leeds; On-site; GBP 27,000 - 33,000; Full time

Job summary

A charitable organization in Leeds seeks a compassionate Seasonal Hub and Outreach Worker to support individuals facing homelessness. The role involves street outreach, building relationships, and offering assistance during nights and weekends. Ideal candidates will have experience with vulnerable individuals and knowledge of issues around homelessness and crisis situations. This full-time position offers a competitive salary and a supportive team environment.

Benefits

25 days holiday (+ bank holidays)

Paid ‘Wellness’ hour each week

Contributory pension scheme

Employee Assistance Programme

Discounts for shopping, cinema, holidays, fitness

Refer a friend scheme

Qualifications

• Experience of engaging and providing meaningful support to individuals with complex support needs.
• Experience of communicating effectively with people requiring support.
• Experience of working in a hostel/supported housing environment.
• Experience of recording relevant sensitive information in a timely manner.
• Knowledge of at least one of the following issues: benefits system, substance use, mental/physical health.
• Some experience of supporting people affected by homelessness.
• Knowledge of Safeguarding Procedures and their application.
• Experience of working with people in crisis.

Responsibilities

• Going on outreach shifts covering early mornings, nights, and weekends.
• Engaging with rough sleepers and individuals involved in anti-social behaviour.
• Working in the Winter night shelter overnight over a 7 day period.
• Collaborating with partner agencies to support service users.
• Accurately recording interactions with clients and professionals.

Skills

Engagement with vulnerable individuals

Effective communication

Experience in crisis situations

Knowledge of homelessness issues

Awareness of safeguarding procedures

Job description

Change Grow Liveare a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are‘Be open, be compassionate and be bold’and our team members apply these daily to achieve our mission ofhelping people change the direction of their lives, grow as individuals, and live life to its full potential.

We are seeking a compassionate and proactive individual to join our team in Leeds as a Seasonal Hub and Outreach Worker, dedicated to supporting people who are rough sleeping or at risk of homelessness. You will work across nights and weekends, delivering street outreach and night shelter support to help individuals make positive changes and move towards stable accommodation. This is a hands‑on role that involves engaging with people at all times of day and night, building trusting relationships, and empowering them to express their strengths and aspirations while taking steps towards a more settled future.

Where:Leeds

Hours: 37.5 hours per week, Full Time

Full time Salary: £27,861.26 – £32,002.35 (based on full time hours, pro rata for part time)

Contract Type: 12 Months Fixed Term

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

About the Role:

• Going on outreach shifts; these include early mornings, nights, and weekends. The service covers 7 days.
• Engaging with rough sleepers and people involved in street based anti‑social behaviour.
• Working in the Winter night shelter/winter accommodation overnight in shifts over a 7 day period.
• Working with partner agencies to support service users to access accommodation, physical and mental health services, substance use treatment services, benefits etc.
• Accurately recording interactions with the people we work with, other professionals, and related support plans.

About You:

• Experience of engaging and providing meaningful support to individuals with complex support needs.
• Experience of communicating effectively with people requiring support.
• Experience of working in a hostel/supported housing environment.
• Experience of recording relevant sensitive information in a timely manner.
• Knowledge of at least one of the following issues around homelessness; the benefits system, substance use, mental or physical health, the criminal justice system, housing (Social and/or Private Rented).
• Some experience of supporting people who may be affected by homelessness, poor mental health and substance use.
• Knowledge of Safeguarding Procedures and their application
• Experience of working with people in crisis.

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service“Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, fitness etc.
• A friendly and supportive team
• Refer a friend scheme and receive vouchers if candidate is successful.

Please read attached Job Descriptionand Role Specificsfor a more detailed outline ofresponsibilitiesand Person Specification

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please pay specific attention to your personal statement which will be used for shortlisting for this role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview – GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.