Seasonal Inbound Customer Advisor – Multichannel Support

Pertemps Leicester Industrial; Southwell CP; On-site; GBP 25,000 - 26,000; Full time

Job summary

Pertemps Leicester Industrial is seeking an inbound Customer Service Advisor for an office-based role in Nottingham. This full-time fixed-term contract runs until 31 December 2026, with a 25-37.5 hour weekly schedule and pay of £25,400–£25,652 per year.

You will handle queries across phone, email, live chat, WhatsApp and social media, delivering friendly, professional service while maintaining accurate records and meeting KPIs in a busy team environment.

Qualifications

• Excellent communication skills (written and spoken).
• Friendly, empathetic and customer-focused approach.
• Strong attention to detail and accuracy.
• Able to learn new systems quickly and work across multiple channels.

Responsibilities

• Respond to customer enquiries by phone and digital channels.
• Provide friendly, professional and empathetic customer service.
• Listen to customers and understand their individual needs.
• Resolve queries efficiently and take ownership through to completion.
• Handle customer information securely and confidentially.
• Manage challenging conversations professionally.
• Work towards agreed KPIs and performance targets.
• Keep up to date with processes, products and systems.
• Escalate complex or sensitive queries where required.
• Work positively as part of a busy team.

Skills

Communication skills

Multichannel support

Empathetic approach

Attention to detail

Problem solving

Tools

CRM software

Job description

Pertemps Leicester Industrial is seeking an inbound Customer Service Advisor for an office-based role in Nottingham. This full-time fixed-term contract runs until 31 December 2026, with a 25-37.5 hour weekly schedule and pay of £25,400–£25,652 per year.

You will handle queries across phone, email, live chat, WhatsApp and social media, delivering friendly, professional service while maintaining accurate records and meeting KPIs in a busy team environment.