School Receptionist

Orbis Education & Care Ltd; Cardiff; On-site; GBP 21,000; Full time

Job summary

A specialist educational institution in Cardiff is seeking a full-time Receptionist to manage the reception area, support the organization, and engage with pupils, staff, and visitors. The ideal candidate will have strong customer service experience, excellent communication skills, and a professional demeanor. This role involves a variety of administrative tasks and a commitment to the school's values, making it perfect for someone who thrives in a vibrant school environment. Competitive salary and a supportive team await the right candidate.

Benefits

Access to the Blue Light Card for retail discounts

Health Plan (after probation)

Employee Assistance Programme & wellbeing support

Refer a Friend Scheme – earn up to £1,000

Clear pathways for training and development

Qualifications

• Welcoming pupils, staff, and visitors with professionalism.
• Handling incoming calls and directing enquiries.
• Assisting with general admin tasks such as filing and data entry.

Responsibilities

• Manage the school’s reception area.
• Support the Senior Leadership Team with admin tasks.
• Liaise with parents and external agencies.

Skills

Strong customer service or reception experience

Excellent communication and interpersonal skills

Confident using Microsoft Office

Friendly, welcoming manner

Strong organization skills

Education

Qualification in customer service or administration

Job description

About The Role

Receptionist – Birchwood School – Cardiff

Full‑Time – 37.5 hours per week – Permanent – Term Time Only – £20,021.63 per annum

Why Birchwood School?

Birchwood is a specialist therapeutic school with a warm, nurturing environment where every day makes an impact. With small class sizes, highly supportive teams, and a strong child‑centred approach, you’ll be joining a community where your role is truly valued.

Your Role as a Receptionist

This is a busy and varied role perfect for someone who enjoys being at the centre of school life. Your responsibilities will include:

• Welcoming pupils, staff, visitors, and professionals with warmth and professionalism
• Managing the school’s reception area to ensure it is tidy, safe, and well‑presented
• Handling incoming calls, emails, and enquiries, directing them to the right people
• Assisting with general admin tasks such as filing, data entry, photocopying, and maintaining school records
• Supporting the Senior Leadership Team and wider staff with day‑to‑day administrative tasks
• Helping to prepare documents, letters, and basic reports
• Managing the visitor sign‑in process and ensuring safeguarding protocols are followed
• Reporting maintenance issues or concerns to the School Caretaker
• Supporting the implementation of Health & Safety and fire safety procedures
• Liaising with parents, external agencies, and Head Office in a friendly and professional manner
• Supporting the smooth running of the school through strong communication and reliability
• Being a positive, calm, and helpful presence throughout the day

What We’re Looking For

Essential:

• Strong customer service or reception experience
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and basic digital systems
• A friendly, welcoming manner and professional attitude
• Strong organisation skills and the ability to work under pressure

Desirable:

• Experience in a school or education setting
• Understanding of safeguarding and GDPR
• A qualification in customer service or administration

What We Offer

• A supportive, friendly team and a meaningful role in a specialist school
• Clear pathways for training and development
• Access to the Blue Light Card for retail discounts
• Health Plan (after probation)
• Employee Assistance Programme & wellbeing support
• Refer a Friend Scheme – earn up to £1,000
• A values‑led organisation where you’ll feel appreciated every day

Ready to Join Us?

If you’re an organised, welcoming individual who enjoys helping others and wants to be part of a school that truly makes a difference, we’d love to hear from you.

Apply today using the ‘Apply’ link and take the first step toward joining Birchwood School as our new Receptionist.

Orbis Education and Care celebrates diversity and is committed to creating an inclusive environment for all.