School It Technician – Hertfordshire

Marchant Recruitment; Hertford Heath; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marchant Recruitment is assisting a school in Hertfordshire to recruit a School IT Technician to support day-to-day IT systems for staff and pupils. The role involves troubleshooting hardware and software, setting up devices, and maintaining classroom technology to support digital learning.

The successful candidate should be approachable, well-organised and able to explain technical information to users with varying levels of IT experience.

Qualifications

• Previous IT support or troubleshooting experience preferred.
• Familiarity with computer hardware, operating systems and software.
• Strong problem-solving and analytical skills.
• Good communication and customer-service abilities.
• Organised approach with attention to detail.
• Ability to prioritise tasks and work collaboratively.
• Willingness to complete safeguarding and background checks.
• The right to work in the UK.

Responsibilities

• Provide first-line IT support to staff and pupils.
• Troubleshoot computers, printers, software, and peripherals.
• Assist with preparing and configuring devices.
• Support classroom technology and digital learning resources.
• Maintain accurate records of technical issues and resolutions.
• Monitor IT equipment and assist with inventory management.
• Escalate more complex technical issues where necessary.
• Follow data protection, cybersecurity, and safeguarding procedures.

Job description

Our client is seeking a technically minded and customer-focused School IT Technician to support the day-to-day operation of IT systems at a school in Letchworth Garden City, Hertfordshire. This role would suit someone who enjoys troubleshooting technical issues and helping staff and pupils make effective use of technology.

The successful candidate will assist with maintaining IT equipment, resolving support requests, and ensuring classroom technology is functioning effectively.

Position Highlights

• School-based IT support and technical troubleshooting

• Support for computers, software, and classroom equipment

• Focus on maintaining reliable IT systems

• Opportunity to support digital learning and teaching

Role Overview

The School IT Technician will provide practical technical assistance to staff and pupils, helping diagnose and resolve hardware and software issues. They will also assist with setting up devices, maintaining equipment, and recording technical problems for follow-up.

The ideal candidate will be approachable, organised, and confident communicating technical information to users with varying levels of IT experience.

Key Responsibilities

• Provide first-line IT support to staff and pupils.

• Troubleshoot computers, printers, software, and peripherals.

• Assist with preparing and configuring devices.

• Support classroom technology and digital learning resources.

• Maintain accurate records of technical issues and resolutions.

• Monitor IT equipment and assist with inventory management.

• Escalate more complex technical issues where necessary.

• Follow data protection, cybersecurity, and safeguarding procedures.

About the School

The school is looking for a proactive and helpful technician who can support reliable IT services and contribute to an effective digital learning environment.

Experience and Skills

• Previous IT support or technical troubleshooting experience is advantageous.

• Familiarity with computer hardware, operating systems, and software.

• Strong problem-solving and analytical skills.

• Good communication and customer service abilities.

• Organised approach with attention to detail.

• Ability to prioritise tasks and work collaboratively.

• Willingness to complete all required safeguarding and background checks.

• The right to work in the UK.