It Support Technician – East Sussex

Marchant Recruitment; Southease; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Eastbourne School is seeking an IT Support Technician to maintain digital systems and provide day-to-day technical support to staff and students. You will help resolve issues, support classroom technology and ensure reliable IT services in a busy educational setting.

Key responsibilities include responding to service requests, configuring computers and printers, assisting with user accounts, and maintaining inventories while upholding safeguarding and data protection policies.

Qualifications

• Previous IT support or technical experience.
• Familiarity with computer hardware and operating systems.
• Understanding of basic networking and connectivity.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service abilities.
• Organised and capable of prioritising tasks.
• Ability to work independently and within a team.
• Proactive, dependable and willing to learn.
• Willingness to complete safeguarding and background checks.
• The right to work in the UK.

Responsabilités

• Respond to IT support requests from staff and students.
• Troubleshoot computer, software and connectivity problems.
• Install and configure computers, laptops and printers.
• Assist with user accounts, passwords and access issues.
• Support classroom technology and audiovisual systems.
• Carry out routine equipment checks and software updates.
• Document technical faults and completed repairs.
• Assist with maintaining IT inventories and equipment records.
• Help ensure systems are maintained in accordance with school policies.
• Follow data protection, cybersecurity and safeguarding procedures.

Connaissances

Troubleshooting

Customer service

Communication

Organisational skills

Independent worker

Teamwork

Safeguarding awareness

Problem solving

Outils

Windows OS

Networking basics

Printer setup

AV equipment

Description du poste

A school in Eastbourne is seeking a motivated IT Support Technician to help maintain its digital systems and provide day-to-day technical support to staff and students. This opportunity would suit someone who enjoys troubleshooting, maintaining IT equipment and ensuring technology works effectively in a busy educational setting.

You will help resolve technical issues, support classroom technology and contribute to the reliable operation of the school's IT services.

Position Highlights

• IT support role within a school
• Hardware, software and connectivity troubleshooting
• Maintenance of computers and related equipment
• Support for classroom and office technology
• Opportunity to contribute to effective school operations

Role Overview

The IT Support Technician will assist with technical queries and help maintain the school's computer systems and digital equipment. You will work with staff to resolve common issues, perform routine maintenance and support the efficient use of technology across the school.

Key Responsibilities

• Respond to IT support requests from staff and students.
• Troubleshoot computer, software and connectivity problems.
• Install and configure computers, laptops and printers.
• Assist with user accounts, passwords and access issues.
• Support classroom technology and audiovisual systems.
• Carry out routine equipment checks and software updates.
• Document technical faults and completed repairs.
• Assist with maintaining IT inventories and equipment records.
• Help ensure systems are maintained in accordance with school policies.
• Follow data protection, cybersecurity and safeguarding procedures.

About the School

The school is focused on providing a positive and supportive learning environment. The IT Support Technician will help maintain dependable technology services that enable staff and students to use digital resources effectively.

Experience and Skills

• Previous IT support or technical experience.
• Familiarity with computer hardware and operating systems.
• Understanding of basic networking and connectivity.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service abilities.
• Organised and capable of prioritising tasks.
• Ability to work independently and within a team.
• Proactive, dependable and willing to learn.
• Willingness to complete all required safeguarding and background checks.
• The right to work in the UK.