School It Technician – London

Marchant Recruitment; London Borough of Hackney; On-site; GBP 25,000 - 35,000; Full time

Job summary

We are seeking a knowledgeable and reliable School IT Technician to join a school in Hackney, East London. This role focuses on IT support for staff and pupils, maintaining computers and peripherals, and ensuring smooth operation of the school's technology infrastructure.

The successful candidate will diagnose and resolve hardware and software issues, support network connectivity, manage user accounts, and assist with classroom technology and routine IT maintenance.

Qualifications

• Previous experience in IT support, technical services or a similar role.
• Good understanding of computer hardware, software and peripherals.
• Ability to troubleshoot common technical issues.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of networking, Wi-Fi and connectivity.
• Knowledge of user accounts, access permissions and password management.
• Strong problem-solving and analytical skills.
• Good organisational skills and attention to detail.
• Clear communication skills and a patient, customer-focused approach.
• Ability to prioritise support requests and manage workloads effectively.
• Ability to work independently and collaboratively.
• Awareness of IT security, confidentiality and data protection.
• Relevant IT qualifications or certifications would be advantageous.
• Willingness to complete safeguarding and background checks.
• The right to work in the UK.

Responsibilities

• Providing first-line IT support to staff and pupils.
• Diagnosing and resolving hardware, software and connectivity issues.
• Installing, configuring and maintaining computers, laptops and peripherals.
• Supporting printers, interactive whiteboards, projectors and classroom technology.
• Assisting with network connectivity and troubleshooting basic network faults.
• Managing IT equipment, including tracking devices and maintaining accurate records.
• Supporting user account creation, password resets and access permissions.
• Installing software updates and assisting with system maintenance.
• Maintaining IT equipment and ensuring devices are stored securely.
• Supporting the school's IT security procedures and data protection requirements.
• Escalating complex technical issues to senior IT staff or external providers.
• Assisting with the setup of equipment for lessons, meetings and presentations.
• Providing guidance to staff on basic IT procedures and systems.
• Following safeguarding, confidentiality and acceptable-use policies.

Skills

IT support

Hardware troubleshooting

Windows OS

Networking basics

Data protection

Customer-focused

Problem-solving

Organization

Communication

Education

IT certifications (advantageous)

Tools

Windows

Office applications

Printers

Interactive whiteboards

Job description

We are seeking a knowledgeable and reliable School IT Technician to join a school in Hackney, East London. This is an excellent opportunity for an individual with experience in IT support, technical troubleshooting or network maintenance who is passionate about ensuring technology operates effectively within an educational environment.

The successful candidate will provide technical assistance to staff and pupils, maintain IT equipment and support the smooth running of the school's technology infrastructure. The ideal applicant will be organised, approachable and confident diagnosing technical issues while delivering an efficient and professional support service.

Position Highlights

• Position: School IT Technician

• Location: Hackney, East London

• Sector: Education

• Role Type: IT Support and Technical Services

• Working Environment: School IT facilities, classrooms and administrative areas

• Opportunity: Develop technical skills supporting IT systems within education.

Role Overview

The School IT Technician will be responsible for supporting the school's IT infrastructure, maintaining computers and peripherals, troubleshooting hardware and software issues, and assisting staff and pupils with technical queries. The role will also involve supporting network connectivity, user accounts, classroom technology and routine IT maintenance.

Working alongside school management and other IT personnel, the successful candidate will help ensure that technology remains reliable, secure and accessible throughout the school.

Key Responsibilities

• Providing first-line IT support to staff and pupils.

• Diagnosing and resolving hardware, software and connectivity issues.

• Installing, configuring and maintaining computers, laptops and peripherals.

• Supporting printers, interactive whiteboards, projectors and classroom technology.

• Assisting with network connectivity and troubleshooting basic network faults.

• Managing IT equipment, including tracking devices and maintaining accurate records.

• Supporting user account creation, password resets and access permissions.

• Installing software updates and assisting with system maintenance.

• Maintaining IT equipment and ensuring devices are stored securely.

• Supporting the school's IT security procedures and data protection requirements.

• Escalating complex technical issues to senior IT staff or external providers.

• Assisting with the setup of equipment for lessons, meetings and presentations.

• Providing guidance to staff on basic IT procedures and systems.

• Following relevant safeguarding, confidentiality and acceptable-use policies.

About the School

The school is based in Hackney, East London, and recognises the importance of reliable technology in supporting teaching, learning and administration. The IT team helps maintain the systems and equipment used throughout the school.

Experience and Skills

• Previous experience in IT support, technical services or a similar role.

• Good understanding of computer hardware, software and peripherals.

• Ability to troubleshoot common technical issues.

• Familiarity with Windows operating systems and Microsoft Office applications.

• Basic understanding of networking, Wi-Fi and connectivity.

• Knowledge of user accounts, access permissions and password management.

• Strong problem-solving and analytical skills.

• Good organisational skills and attention to detail.

• Clear communication skills and a patient, customer-focused approach.

• Ability to prioritise support requests and manage workloads effectively.

• Ability to work independently and collaboratively.

• Awareness of IT security, confidentiality and data protection.

• Relevant IT qualifications or certifications would be advantageous.

• Willingness to complete all required safeguarding and background checks.

• The right to work in the UK.