School It Technician – Hertfordshire

Marchant Recruitment; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

Marchant Recruitment in Welwyn Garden City is seeking an IT Technician to support the school's IT infrastructure, maintain equipment and provide technical assistance to staff and students. You will troubleshoot hardware, software and connectivity issues, install and maintain devices, and support classroom technology to ensure reliable digital resources for teaching and administration.

The role requires solid problem-solving, proactive service, and the ability to follow safeguarding and data

Qualifications

• Previous IT support or technical experience.
• Good knowledge of computer hardware and software.
• Understanding of operating systems and basic networking.
• Strong troubleshooting and diagnostic skills.
• Good communication and customer service abilities.
• Willingness to complete safeguarding and background checks.
• Right to work in the UK.

Responsibilities

• Provide first-line technical support to staff and students.
• Diagnose and resolve hardware, software and connectivity issues.
• Install, configure and maintain computers, laptops and printers.
• Assist with user accounts, passwords and system access.
• Support classroom displays, projectors and audiovisual equipment.
• Carry out routine equipment checks and software updates.
• Record technical issues, repairs and support requests.
• Help maintain IT inventories and equipment records.
• Follow cybersecurity, data protection and safeguarding procedures.
• Escalate complex technical issues when specialist assistance is required.

Skills

IT support

Hardware knowledge

Networking basics

Troubleshooting

Communication skills

Organised

Independent worker

Safeguarding checks

Job description

Are you a technically minded professional who enjoys troubleshooting and helping others? A school in Welwyn Garden City is seeking a reliable IT Technician to support its IT infrastructure, maintain equipment and provide technical assistance to staff and students.

This role would suit someone with strong problem-solving skills and a proactive approach to ensuring that digital systems and classroom technology operate effectively.

Position Highlights

• School-based IT support role
• Hardware, software and connectivity troubleshooting
• Maintenance of computers and digital equipment
• Support for classroom and administrative technology
• Varied technical responsibilities

Role Overview

As the School IT Technician, you will help maintain the school's computer systems and provide day-to-day technical support. You will investigate reported faults, assist with equipment installation and ensure that staff and students can access the digital resources required for their work.

Key Responsibilities

• Provide first-line technical support to staff and students.
• Diagnose and resolve hardware, software and connectivity issues.
• Install, configure and maintain computers, laptops and printers.
• Assist with user accounts, passwords and system access.
• Support classroom displays, projectors and audiovisual equipment.
• Carry out routine equipment checks and software updates.
• Record technical issues, repairs and support requests.
• Help maintain IT inventories and equipment records.
• Follow cybersecurity, data protection and safeguarding procedures.
• Escalate complex technical issues when specialist assistance is required.

About the School

The school aims to provide a supportive learning environment where technology helps facilitate teaching, learning and administration. The IT Technician will help maintain reliable systems and provide effective technical assistance across the school.

Experience and Skills

• Previous IT support or technical experience.
• Good knowledge of computer hardware and software.
• Understanding of operating systems and basic networking.
• Strong troubleshooting and diagnostic skills.
• Good communication and customer service abilities.
• Organised approach to managing support requests.
• Ability to work independently and collaboratively.
• Reliable, adaptable and willing to learn new systems.
• Willingness to complete all required safeguarding and background checks.
• The right to work in the UK.