School It Technician – Hertfordshire

Marchant Recruitment; St Albans; On-site; GBP 24,000 - 32,000; Full time

Job summary

Marchant Recruitment seeks a School IT Technician for a school in Harpenden, Hertfordshire. The role focuses on providing day-to-day IT support to staff and pupils and helping maintain classroom technology and digital learning resources.

The successful candidate will troubleshoot hardware and software issues, configure devices, maintain records, and ensure data protection and safeguarding procedures are followed, with a customer-focused and collaborative approach.

Qualifications

• Previous IT support or troubleshooting experience is desirable.
• Familiarity with computers, operating systems and common software.
• Clear communication and a patient approach to assisting users.
• Good organisation and attention to detail.
• Ability to prioritise requests and follow safeguarding procedures, including background checks.

Responsibilities

• Respond to IT support requests from staff and pupils.
• Troubleshoot computer, printer, software, and peripheral issues.
• Assist with configuring and preparing devices for use.
• Support classroom technology and digital learning resources.
• Maintain accurate records of technical issues and resolutions.
• Help monitor IT equipment and maintain inventory records.
• Escalate complex faults to relevant technical teams.
• Follow data protection, cybersecurity, and school safeguarding procedures.

Skills

IT support

Troubleshooting

Operating systems

Clear communication

Organisational skills

Safeguarding checks

Right to work UK

Job description

Our client is seeking a motivated and technically capable School IT Technician to provide support at a school in Harpenden, Hertfordshire. This role would suit someone who enjoys troubleshooting, helping users resolve technical issues, and ensuring technology is available to support teaching and learning.

The successful candidate will assist with maintaining IT equipment, responding to support requests, and helping staff and pupils use digital resources effectively.

Position Highlights

• School-based IT support and troubleshooting

• Assistance with computers, software, and classroom technology

• Focus on resolving technical issues and maintaining equipment

• Opportunity to support digital learning across the school

Role Overview

The School IT Technician will provide day-to-day technical assistance, helping diagnose and resolve common hardware and software problems. They will support the setup and maintenance of devices, keep accurate records of support requests, and escalate more complex issues when necessary.

The ideal candidate will be approachable, organised, and able to explain technical solutions clearly to colleagues and pupils.

Key Responsibilities

• Respond to IT support requests from staff and pupils.

• Troubleshoot computer, printer, software, and peripheral issues.

• Assist with configuring and preparing devices for use.

• Support classroom technology and digital learning resources.

• Maintain accurate records of technical issues and resolutions.

• Help monitor IT equipment and maintain inventory records.

• Escalate complex faults to relevant technical teams.

• Follow data protection, cybersecurity, and school safeguarding procedures.

About the School

The school is looking for a helpful and proactive technician who can contribute to reliable IT services and support the effective use of technology throughout the learning environment.

Experience and Skills

• Previous IT support or troubleshooting experience is desirable.

• Familiarity with computers, operating systems, and common software.

• Strong problem-solving and analytical skills.

• Clear communication and a patient approach to assisting users.

• Good organisation and attention to detail.

• Ability to prioritise support requests and work collaboratively.

• Willingness to complete all required safeguarding and background checks.

• The right to work in the UK.