It Support Technician – Hertfordshire

Marchant Recruitment; Hertford Heath; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marchant Recruitment is assisting a school in Watford, Hertfordshire, to recruit an IT Support Technician to maintain and support the school's IT systems, equipment and classroom technology. The role involves providing first-line support for staff and pupils, troubleshooting printers, computers and connectivity, and installing and updating devices.

You will work with the IT team to ensure secure, reliable access to technology for lessons and administration, while following safeguarding policies

Qualifications

• Experience in IT support, helpdesk or computer maintenance is desirable.
• Good understanding of Windows computers and common software.
• Ability to troubleshoot hardware, software and connectivity issues.
• Familiarity with printers, peripherals and classroom technology.
• Basic knowledge of networking and Wi-Fi.
• Understanding of user accounts, permissions and password security.
• Awareness of cybersecurity and data protection principles.

Responsibilities

• Providing first-line technical support to staff and pupils.
• Troubleshooting computer, software, printer and connectivity issues.
• Installing, configuring and maintaining IT equipment.
• Supporting classroom technology, including projectors and interactive displays.
• Assisting with the maintenance of computers, laptops and peripherals.
• Supporting user accounts, password resets and access permissions.
• Helping maintain device inventories and IT asset records.
• Installing approved software and updates.
• Supporting basic network and Wi-Fi troubleshooting.
• Maintaining secure and organised IT equipment storage.
• Recording support requests and updating staff on progress.
• Escalating complex technical issues to senior colleagues or external providers.
• Supporting data protection, cybersecurity and acceptable-use procedures.
• Assisting with the setup of IT equipment for lessons and school events.
• Following school safeguarding policies and confidentiality requirements.

Skills

Windows OS

Troubleshooting

Printers & peripherals

Networking basics

User account support

Communication skills

Organizational skills

Cybersecurity awareness

Education

Basic IT qualifications or certifications

Tools

Printers

Interactive displays

Projectors

Active Directory

Job description

We are seeking a proactive and technically capable IT Support Technician to join a school in Watford, Hertfordshire. This role is suited to an individual with a background in IT support, computer maintenance or technical troubleshooting who can provide reliable assistance across a busy educational setting.

The successful candidate will help maintain the school's IT systems, resolve day-to-day technical issues and ensure that staff and pupils can access the technology they need. Strong communication skills, a methodical approach and an interest in developing technical knowledge will be important for this position.

Position Highlights

• Position: IT Support Technician

• Location: Watford, Hertfordshire

• Sector: Education

• Role Type: IT Support and Infrastructure Maintenance

• Working Environment: School offices, classrooms and IT facilities

• Opportunity: Gain experience supporting educational technology and IT systems.

Role Overview

The IT Support Technician will provide technical support across the school, assisting with computers, laptops, printers, software applications and classroom technology. The role will include troubleshooting technical faults, assisting with equipment installations, maintaining device records and supporting routine IT maintenance.

The successful applicant will work with school staff and the wider IT team to minimise disruption and ensure that technical issues are resolved or escalated appropriately.

Key Responsibilities

• Providing first-line technical support to staff and pupils.

• Troubleshooting computer, software, printer and connectivity issues.

• Installing, configuring and maintaining IT equipment.

• Supporting classroom technology, including projectors and interactive displays.

• Assisting with the maintenance of computers, laptops and peripherals.

• Supporting user accounts, password resets and access permissions.

• Helping maintain device inventories and IT asset records.

• Installing approved software and updates.

• Supporting basic network and Wi-Fi troubleshooting.

• Maintaining secure and organised IT equipment storage.

• Recording support requests and updating staff on progress.

• Escalating complex technical issues to senior colleagues or external providers.

• Supporting data protection, cybersecurity and acceptable-use procedures.

• Assisting with the setup of IT equipment for lessons and school events.

• Following school safeguarding policies and confidentiality requirements.

About the School

The school in Watford, Hertfordshire, relies on effective IT systems to support teaching, learning and administration. The IT support function helps ensure that equipment and technology remain reliable, secure and accessible across the school.

Experience and Skills

• Previous experience in IT support, helpdesk services or computer maintenance is desirable.

• Good understanding of Windows computers and common software applications.

• Ability to troubleshoot hardware, software and connectivity issues.

• Familiarity with printers, peripherals and classroom technology.

• Basic knowledge of networking and Wi-Fi.

• Understanding of user accounts, permissions and password security.

• Awareness of cybersecurity and data protection principles.

• Strong analytical and problem-solving skills.

• Good organisation and attention to detail.

• Clear communication and customer service skills.

• Ability to explain technical information to non-technical users.

• Ability to prioritise tasks and manage multiple support requests.

• Relevant IT qualifications or certifications would be advantageous.

• Willingness to complete all required safeguarding and background checks.

• The right to work in the UK.