School It Technician – Hertfordshire

Marchant Recruitment; Stevenage; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marchant Recruitment is assisting a school in Stevenage with the appointment of a School IT Technician to support staff and pupils with technology, troubleshoot issues, and maintain classroom IT. The role focuses on hardware, software, and user assistance, while helping ensure reliable IT systems in an educational setting.

The successful candidate will be approachable, methodical, and able to explain technical information clearly to users with varying levels of IT confidence, while adhering to

Qualifications

• Previous IT support or technical troubleshooting experience is desirable.
• Familiarity with Windows devices, software, and common IT systems.
• Strong analytical and problem-solving skills.
• Clear communication and a helpful, patient approach.
• Good organisation and attention to detail.
• Ability to manage support requests and prioritise tasks.
• Willingness to complete safeguarding and background checks.
• The right to work in the UK.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Troubleshoot computers, printers, peripherals, and classroom technology.
• Assist with setting up and maintaining staff and pupil devices.
• Support user accounts, access permissions, and software installations as required.
• Log support requests and keep accurate records of work completed.
• Help maintain IT equipment, inventory, and documentation.
• Escalate complex technical issues to the appropriate support team.
• Follow data protection, cybersecurity, and safeguarding procedures.

Skills

Windows devices

Troubleshooting

Communication

Problem-solving

Organization

Prioritisation

Safeguarding/background checks

Right to work in the UK

Job description

Our client is seeking a capable and customer-focused School IT Technician to support the effective use of technology at a school in Stevenage, Hertfordshire. This position would suit an individual who enjoys troubleshooting technical issues, assisting users, and helping maintain reliable IT systems within an educational environment.

The successful candidate will provide practical technical support to staff and pupils, helping ensure that computers, devices, software, and classroom technology are available and working effectively.

Position Highlights

• School-based IT support and troubleshooting

• Support for staff, pupils, and classroom technology

• Hardware, software, and user assistance responsibilities

• Opportunity to contribute to digital learning and IT service delivery

Role Overview

The School IT Technician will assist with the maintenance and daily operation of the school's IT equipment and systems. Responsibilities will include responding to support requests, diagnosing common technical problems, preparing devices, and escalating more complex issues where necessary.

The ideal candidate will be approachable, methodical, and able to explain technical information clearly to users with different levels of IT confidence.

Key Responsibilities

• Provide first-line technical support for hardware and software issues.

• Troubleshoot computers, printers, peripherals, and classroom technology.

• Assist with setting up and maintaining staff and pupil devices.

• Support user accounts, access permissions, and software installations as required.

• Log support requests and keep accurate records of work completed.

• Help maintain IT equipment, inventory, and documentation.

• Escalate complex technical issues to the appropriate support team.

• Follow data protection, cybersecurity, and school safeguarding procedures.

About the School

The school is looking for a responsive and organised IT professional who can help staff and pupils make effective use of technology and support the smooth running of digital learning.

Experience and Skills

• Previous IT support or technical troubleshooting experience is desirable.

• Familiarity with Windows devices, software, and common IT systems.

• Strong analytical and problem-solving skills.

• Clear communication and a helpful, patient approach.

• Good organisation and attention to detail.

• Ability to manage support requests and prioritise tasks.

• Willingness to complete all required safeguarding and background checks.

• The right to work in the UK.