School IT Technician: Classroom Tech & Support

Marchant Recruitment; London Borough of Hackney; On-site; GBP 25,000 - 35,000; Full time

Job summary

We are seeking a knowledgeable and reliable School IT Technician to join a school in Hackney, East London. This role focuses on IT support for staff and pupils, maintaining computers and peripherals, and ensuring smooth operation of the school's technology infrastructure.

The successful candidate will diagnose and resolve hardware and software issues, support network connectivity, manage user accounts, and assist with classroom technology and routine IT maintenance.

Qualifications

• Previous experience in IT support, technical services or a similar role.
• Good understanding of computer hardware, software and peripherals.
• Ability to troubleshoot common technical issues.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of networking, Wi-Fi and connectivity.
• Knowledge of user accounts, access permissions and password management.
• Strong problem-solving and analytical skills.
• Good organisational skills and attention to detail.
• Clear communication skills and a patient, customer-focused approach.
• Ability to prioritise support requests and manage workloads effectively.
• Ability to work independently and collaboratively.
• Awareness of IT security, confidentiality and data protection.
• Relevant IT qualifications or certifications would be advantageous.
• Willingness to complete safeguarding and background checks.
• The right to work in the UK.

Responsibilities

• Providing first-line IT support to staff and pupils.
• Diagnosing and resolving hardware, software and connectivity issues.
• Installing, configuring and maintaining computers, laptops and peripherals.
• Supporting printers, interactive whiteboards, projectors and classroom technology.
• Assisting with network connectivity and troubleshooting basic network faults.
• Managing IT equipment, including tracking devices and maintaining accurate records.
• Supporting user account creation, password resets and access permissions.
• Installing software updates and assisting with system maintenance.
• Maintaining IT equipment and ensuring devices are stored securely.
• Supporting the school's IT security procedures and data protection requirements.
• Escalating complex technical issues to senior IT staff or external providers.
• Assisting with the setup of equipment for lessons, meetings and presentations.
• Providing guidance to staff on basic IT procedures and systems.
• Following safeguarding, confidentiality and acceptable-use policies.

Skills

IT support

Hardware troubleshooting

Windows OS

Networking basics

Data protection

Customer-focused

Problem-solving

Organization

Communication

Education

IT certifications (advantageous)

Tools

Windows

Office applications

Printers

Interactive whiteboards

Job description

We are seeking a knowledgeable and reliable School IT Technician to join a school in Hackney, East London. This role focuses on IT support for staff and pupils, maintaining computers and peripherals, and ensuring smooth operation of the school's technology infrastructure.

The successful candidate will diagnose and resolve hardware and software issues, support network connectivity, manage user accounts, and assist with classroom technology and routine IT maintenance.