School IT Technician: Powering Teaching & Tech

Protocol Education Limited; Dover; On-site; GBP 22,000 - 30,000; Full time

Job summary

Protocol Education Limited is looking for an IT Technician to join a Newham school, providing reliable IT support to staff and students. You will handle first- and second-line issues, manage user accounts, and assist with classroom technology and infrastructure to ensure uninterrupted learning.

The role emphasizes troubleshooting, customer service, and proactive problem-solving in a busy educational environment with opportunities for training and DBS related support.

Qualifications

• Previous experience in an IT Technician, IT Support or Helpdesk role.
• Good knowledge of Windows operating systems, Microsoft 365 and basic networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• A proactive, organised and solution-focused approach.
• The ability to prioritise workload in a busy school environment.
• Previous school-based experience is desirable but not essential.
• An enhanced DBS on the Update Service, or willingness to obtain one.

Responsibilities

• Providing first-line and second-line IT support across the school
• Troubleshooting hardware, software and network issues efficiently
• Installing, configuring and maintaining laptops, desktops, printers and other devices
• Supporting classroom technology, including interactive displays and audiovisual equipment
• Managing user accounts, passwords and Microsoft 365 services
• Assisting with network maintenance, system upgrades and software deployments
• Ensuring all IT equipment is secure, functional and ready for daily use
• Supporting staff and students with technical queries and training where required
• Maintaining accurate IT asset records and documentation
• Working alongside leadership and external providers to deliver effective IT services

Skills

IT support experience

Windows & M365

Basic networking

Troubleshooting

Communication skills

Customer service

Work prioritisation

DBS Update Service readiness

Education

Job description

Protocol Education Limited is looking for an IT Technician to join a Newham school, providing reliable IT support to staff and students. You will handle first- and second-line issues, manage user accounts, and assist with classroom technology and infrastructure to ensure uninterrupted learning.

The role emphasizes troubleshooting, customer service, and proactive problem-solving in a busy educational environment with opportunities for training and DBS related support.