It Technician | Excellent Secondary School | Hackney

Marchant Recruitment; London Borough of Hackney; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

CPD & certifications support

Supportive staff environment

Job summary

Marchant Recruitment is seeking an IT Technician to support a secondary school in Hackney. You will troubleshoot issues, configure devices, manage user access, and assist with AV setups to ensure smooth learning and digital operations.

You will work under the Network Manager in a modern school with a collaborative IT team and opportunities for CPD, certifications, and career development.

Qualifications

• Relevant qualification in Information Technology or equivalent hands-on experience.
• Experience supporting Windows OS, Microsoft 365, Active Directory, and school platforms (SIMS/Arbor).
• Strong hardware troubleshooting across desktops, laptops, printers, interactive displays, and networking.
• Proactive problem-solving with attention to detail and time management.
• Excellent communication and patience with end-users of varying technical abilities.

Responsibilities

• Provide responsive 1st and 2nd-line IT support for hardware, software, network connectivity and peripherals.
• Configure, deploy and maintain desktops, laptops, tablets, interactive displays and printing solutions.
• Manage user accounts and permissions within Active Directory, Microsoft 365 and Google Workspace.
• Perform routine diagnostics, software deployments and basic network cabling tasks.
• Log, track and resolve helpdesk tickets with clear communication and escalation when needed.
• Support AV setups for assemblies, productions and staff presentations.

Skills

IT support

Windows OS

Active Directory

Microsoft 365

Google Workspace

AV systems

Problem-solving

Time management

Communication skills

Education

Relevant IT qualification or equivalent

Tools

SIMS

Arbor

Job description

IT Technician

Location: Hackney

About the Role

As the IT Technician, you will serve as a primary technical troubleshooter across the school campus, delivering first- and second-line IT support to teachers, operational staff, and students. Working under the guidance of the Network Manager, you will maintain hardware, software, user infrastructure, and classroom AV systems to ensure smooth, uninterrupted learning and digital operations every day.

• Start Date: Immediate or upcoming term
• Environment: A modern, forward-thinking secondary school featuring advanced digital learning spaces and fully networked technical infrastructure
• Culture: A collaborative, dynamic, and supportive workplace backed by an ambitious IT team and dedicated school leadership

Key Responsibilities

• Provide responsive, customer-focused 1st and 2nd-line technical support for hardware, software, network connectivity, and peripheral devices.
• Configure, deploy, and maintain desktop PCs, laptops, tablets, interactive displays, and printing solutions across all departments.
• Manage user accounts, access permissions, and group policies within Active Directory, Microsoft 365, and Google Workspace environments.
• Perform routine hardware diagnostics, system updates, software deployments, and basic network cabling maintenance.
• Log, track, and resolve helpdesk tickets efficiently, ensuring clear communication with staff and escalated issues are handled promptly.
• Support audiovisual (AV) setups for assemblies, school productions, and staff presentations.

Requirements

• Relevant qualification in Information Technology, Computer Science, or equivalent hands-on experience in a technical support role.
• Proven experience supporting Windows OS, Microsoft 365, Active Directory, and common school management platforms (e.g., SIMS, Arbor).
• Strong hardware troubleshooting skills, covering desktops, laptops, printers, interactive screens, and local network setups.
• A proactive approach to problem-solving with high attention to detail and strong time-management skills.
• Outstanding communication skills and a patient, approachable manner when assisting end-users of varying technical abilities.

Salary & Benefits

• Pay Scale: Inner London support staff pay scale (commensurate with experience and qualifications).
• Continuous professional development (CPD), vendor certifications support, and access to a supportive, forward-thinking staff environment.