School IT Technician: 1st/2nd Line Support (Ealing, Full-Time)

Philosophy Education LTD.; Greater London; Presencial; GBP 18.000 - 26.000; Jornada completa

Descripción de la vacante

Philosophy Education LTD. in Ealing is seeking an IT Technician to join our school IT team as soon as possible. The role focuses on delivering high-quality first and second-line IT support to staff and students within the school environment.

You will be involved in maintaining IT infrastructure, supporting Microsoft 365 services, and contributing to IT projects while ensuring security and documentation standards are followed.

Formación

• Experience providing first and second-line IT support in a school or similar environment.
• Strong customer service and incident management skills.
• Familiarity with Microsoft 365 services and admin tooling.

Responsabilidades

• Provide first and second-line IT support to staff and students.
• Respond to incidents and service requests promptly and professionally.
• Manage and update support tickets and maintain records.

Conocimientos

First-line IT support

Second-line IT support

Customer service

Ticketing

Herramientas

Microsoft 365 Admin

Exchange Online

SharePoint

Teams

Entra ID

Descripción del empleo

Philosophy Education LTD. in Ealing is seeking an IT Technician to join our school IT team as soon as possible. The role focuses on delivering high-quality first and second-line IT support to staff and students within the school environment.

You will be involved in maintaining IT infrastructure, supporting Microsoft 365 services, and contributing to IT projects while ensuring security and documentation standards are followed.