School ICT Technician - 1st/2nd Line Support

1 Tech Staffing Ltd; Oxford; On-site; GBP 22,000 - 30,000; Full time

Job summary

1 Tech Staffing Ltd is currently seeking an ICT Technician to join a busy MSP serving Oxford and Abingdon area. The role focuses on providing on-site 1st/2nd line IT support for staff and students, maintaining hardware and software, and helping maximise the use of ICT in the learning environment.

You will troubleshoot across desktops, laptops, tablets, printers, AV equipment, and mainly work with Microsoft Office 365 and Windows environments.

Qualifications

• Experience in ICT Technician or 1st/2nd line support.
• Experience in education MSP or school environment.
• Strong knowledge of Office 365 and Windows.
• Excellent communication and organisation.

Responsibilities

• Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students
• Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more
• Install, configure and upgrade hardware and software across the school network
• Support and maintain core systems, with a strong focus on Microsoft Office 365 and commonly used education applications
• Work proactively with stakeholders to identify improvements in ICT provision
• Communicate technical solutions clearly and effectively to non-technical users

Skills

Customer-focused

Problem-solving

Communication

Tools

Microsoft Office 365

Windows OS

Job description

1 Tech Staffing Ltd is currently seeking an ICT Technician to join a busy MSP serving Oxford and Abingdon area. The role focuses on providing on-site 1st/2nd line IT support for staff and students, maintaining hardware and software, and helping maximise the use of ICT in the learning environment.

You will troubleshoot across desktops, laptops, tablets, printers, AV equipment, and mainly work with Microsoft Office 365 and Windows environments.