IT Technician - School IT & Classroom Tech (Ealing)

Philosophy Education LTD.; London Borough of Ealing; On-site; GBP 18,000 - 26,000; Full time

Job summary

Philosophy Education LTD. is seeking an IT Technician in Ealing to provide high-quality first and second-line IT support for staff and students. The role starts ASAP and is a full-time, long-term on-site position within a high-performing secondary school.

You will manage incidents, support tickets, and IT projects across the school, while maintaining security and documentation standards. A strong customer service mindset and collaboration with stakeholders are essential.

Qualifications

• Experience providing first and second-line IT support.
• Experience in a school environment preferred.
• Strong customer service skills.

Responsibilities

• Provide first and second-line IT support to staff and students across the school.
• Respond to and resolve incidents, service requests and technical issues in a timely and professional manner.
• Manage and update support tickets, ensuring accurate records are maintained and service standards are met.
• Escalate complex incidents to MSPs and the IT Manager where required.
• Deliver excellent customer service and maintain positive working relationships with all stakeholders.
• Assist in the delivery of IT projects and technology initiatives across the school.
• Contribute to process improvements and the development of IT documentation and standards.
• Monitor the Trust's IT infrastructure, including servers, networking equipment, wireless systems and internet connectivity.
• Assist with configuration and management of Microsoft 365 services including Exchange Online, SharePoint, Teams and Entra ID.
• Monitor system performance and proactively identify potential issues or risks.
• Install, configure and maintain desktops, laptops, mobile devices and peripherals.
• Ensure devices are patched, updated and protected against security threats.
• Maintain IT asset registers and inventory records.

Skills

IT support

First/Second-line support

Tools

Microsoft 365

Exchange Online

SharePoint

Entra ID

Job description

Philosophy Education LTD. is seeking an IT Technician in Ealing to provide high-quality first and second-line IT support for staff and students. The role starts ASAP and is a full-time, long-term on-site position within a high-performing secondary school.

You will manage incidents, support tickets, and IT projects across the school, while maintaining security and documentation standards. A strong customer service mindset and collaboration with stakeholders are essential.