IT Technician Contract Full Time

Philosophy Education; Greater London; On-site; GBP 18,000 - 26,000; Full time

Job summary

Philosophy Education LTD. in Ealing is seeking an IT Technician to join our school IT team as soon as possible. The role focuses on delivering high-quality first and second-line IT support to staff and students within the school environment.

You will be involved in maintaining IT infrastructure, supporting Microsoft 365 services, and contributing to IT projects while ensuring security and documentation standards are followed.

Qualifications

• Experience providing first and second-line IT support in a school or similar environment.
• Strong customer service and incident management skills.
• Familiarity with Microsoft 365 services and admin tooling.

Responsibilities

• Provide first and second-line IT support to staff and students.
• Respond to incidents and service requests promptly and professionally.
• Manage and update support tickets and maintain records.

Skills

First-line IT support

Second-line IT support

Customer service

Ticketing

Tools

Microsoft 365 Admin

Exchange Online

SharePoint

Teams

Entra ID

Job description

• IT Technician
• Start Date: Asap
• Location: Ealing
• Contract: Full time long term
• £100 – £140

A high-performing secondary school located in the borough of Ealing is seeking a passionate IT Technician to join their team asap.

The Role

In this IT Technician role, you will responsible for Providing High- quality first and second- Line Technical support.

You will:

• User Support and Service Delivery
• Provide first and second-line IT support to staff and students across the school.
• Respond to and resolve incidents, service requests and technical issues in a timely and professional manner.
• Manage and update support tickets, ensuring accurate records are maintained and service standards are met.
• Escalate complex incidents to our MSP’s and the IT Manager where required.
• Deliver excellent customer service and maintain positive working relationships with all stakeholders.
• Assist in the delivery of IT projects and technology initiatives across the school.
• Contribute to process improvements and the development of IT documentation and standards.
• Infrastructure and Systems Management
• Maintain, monitor and support the Trust’s IT infrastructure, including servers, networking equipment, wireless systems and internet connectivity.
• Assist with the configuration, management and maintenance of Microsoft 365 services, including Exchange Online, SharePoint, Teams and Entra ID.
• Monitor system performance and proactively identify potential issues or risks.
• Device and Asset Management
• Install, configure and maintain desktops, laptops, mobile devices and associated peripherals.
• Ensure all Trust devices are appropriately patched, updated and protected against security threats.
• Maintain accurate IT asset registers and inventory records.
• Support device lifecycle management, identifying equipment approaching end-of-life and making replacement recommendations.
• Assist with the deployment of new hardware, software and technology solutions.
• Maintain and support classroom technology, including interactive displays, projectors, visualisers and sound systems.
• Backup, Security and Business Continuity
• Monitor and verify the successful completion of server and cloud backup processes.
• Assist with disaster recovery and business continuity procedures.
• Ensure systems comply with Trust security standards, data protection requirements and cybersecurity best practices.
• Report security incidents, vulnerabilities or concerns promptly to the IT Manager

The school

This heavily oversubscribed secondary school is based in the Ealing borough and is rated outstanding by Ofsted. The school is a calm and purposeful place where good manners and good Behaviour are considered essential. Staff have high expectations for students and pupil behaviour is good. The senior leadership are committed to ensuring there is high quality teaching, in a safe and friendly environment.