Senior IT Technician (2nd/3rd Line) - Education

WeDoData; England; On-site; GBP 36,000 - 44,000; Full time

Job summary

A prestigious independent school in South London is looking for a passionate and experienced 2nd/3rd Line IT Technician to join their IT department. This full-time position requires excellent IT support skills, especially in a Microsoft environment. Key responsibilities include troubleshooting user devices and mentoring 1st line technicians. Competitive salary based on experience, with potential top earnings around £40k. The role is on-site, Monday to Friday, from 9:00 to 17:00.

Qualifications

• Proven experience providing 2nd and 3rd line IT support in an educational setting.
• Experience mentoring and supporting 1st line technicians.
• Knowledge of Microsoft technologies essential.

Responsibilities

• Serve as senior point of escalation for IT support issues.
• Conduct general troubleshooting of user devices.
• Support & mentor 1st line technicians.

Skills

2nd and 3rd line IT support

User device troubleshooting

Experience in Microsoft environment

Excellent communication skills

Team player

Education

Experience in an educational environment

Tools

Microsoft 365

Active Directory

Azure Entra ID

JAMF/Intune

Job description

A prestigious independent school in South London is looking for a passionate and experienced 2nd/3rd Line IT Technician to join their IT department. This full-time position requires excellent IT support skills, especially in a Microsoft environment. Key responsibilities include troubleshooting user devices and mentoring 1st line technicians. Competitive salary based on experience, with potential top earnings around £40k. The role is on-site, Monday to Friday, from 9:00 to 17:00.