Scheme Support Officer - Young People

Codi Group; Merthyr Tydfil; On-site; GBP 22,000 - 26,000; Full time

Job summary

Codi Group is seeking a full-time Scheme Support Officer for our Young Persons Supported Accommodation Service in Merthyr Tydfil. The role includes providing 24/7 support to young people aged 16-35 and assisting with emergency accommodation, tenancy skills, and independence.

You will work with a dedicated team and alongside the Manager to deliver person-centred support, health and safety checks, admin duties, and responsive care in a not-for-profit setting across Wales.

Qualifications

• Experience with vulnerable people is essential.
• Desire to help people live as independently as possible.
• Enthusiasm and passion for making a difference in people’s lives.
• Strong initiative and ability to work alone and as part of a team.
• Ability to handle conflicting and difficult situations.

Responsibilities

• Build positive relationships with the young people we support.
• Deliver workshops on tenancy management, health and wellbeing.
• Support customers per individual support plans under guidance.
• Carry out wellbeing checks and respond to needs.
• Ensure the building is safe and secure, including health and safety checks.

Skills

Vulnerable people experience

Independent work

Team player

Conflict management

Job description

As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

A full-time, permanent, Scheme Support Officer in a short term Supported Accommodation scheme in Merthyr Tydfil. You will be required to work days, waking nights and have weekend availability.

This is a Scheme Support Officer role based at our Young Persons Supported Accommodation Service in Merthyr Tydfil. Working alongside the Manager, you’ll be part of a dedicated team of Scheme Support Officers and Project Workers, providing 24/7 support to a diverse group of young people.

As part of the team, you’ll support young people aged 16-35 with a range of needs. Alongside providing emergency accommodation, the service helps customers build their independence by developing their tenancy management skills and confidence, preparing them for independent living.

• Building positive relationships and engaging with the young people we support
• Delivering workshops on topics such as tenancy management, health and wellbeing
• Supporting customers in line with their individual support plans, under the guidance of the Project Worker
• Carrying out wellbeing checks and responding to customer needs
• Ensuring the building remains safe and secure, including undertaking health and safety checks and maintaining awareness of who is on site
• Providing reception cover and administrative support when required
• Managing challenging situations and responding calmly and appropriately to changing circumstances
• Supporting customers with any additional needs they may have, helping them work towards their goals and greater independence

Skills and Experience Needed

• Relevant work experience and knowledge of issues relating to vulnerable people is essential.
• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people’s lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations

Full list of duties and can found on the Job description.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us.

We believe the people who use our services should have a voice in shaping them. That's why customers may play an active role in our recruitment process, helping us identify candidates who share our values and commitment to delivering excellent support.

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