Scheme Support Officer - Young People

Pobl Group; Abercanaid; On-site; GBP 21,000 - 27,000; Full time

Job summary

Pobl Group in Merthyr Tydfil is seeking a committed Scheme Support Officer for a full-time, permanent post in a short-term Supported Accommodation scheme. The role involves day and waking night shifts, weekend work, and 24/7 support for young people aged 16-35.

Working with the Manager and a dedicated team, you will help residents develop tenancy management skills, deliver workshops, conduct wellbeing checks, and maintain a safe, welcoming building while providing reception and admin support as

Qualifications

• Relevant experience supporting vulnerable people is essential.
• Strong communication and interpersonal skills with young people.
• Ability to work both independently and as part of a team.

Responsibilities

• Build positive relationships with the young people.
• Deliver workshops on tenancy management, health and wellbeing.
• Support customers according to individual support plans.
• Conduct wellbeing checks and respond to needs.
• Ensure the building is safe, including health and safety checks.
• Provide reception cover and administrative support when required.
• Handle challenging situations calmly and professionally.

Skills

Empathy

Communication

Teamwork

Problem solving

Conflict resolution

Initiative

Tools

MS Office

Job description

A full-time, permanent, Scheme Support Officer in a short term Supported Accommodation scheme in Merthyr Tydfil. You will be required to work days, waking nights and have weekend availability., This is a Scheme Support Officer role based at our Young Persons Supported Accommodation Service in Merthyr Tydfil. Working alongside the Manager, you'll be part of a dedicated team of Scheme Support Officers and Project Workers, providing 24/7 support to a diverse group of young people. As part of the team, you'll support young people aged 16-35 with a range of needs. Alongside providing emergency accommodation, the service helps customers build their independence by developing their tenancy management skills and confidence, preparing them for independent living. Day-to-day duties include:

• Building positive relationships and engaging with the young people we support
• Delivering workshops on topics such as tenancy management, health and wellbeing
• Supporting customers in line with their individual support plans, under the guidance of the Project Worker
• Carrying out wellbeing checks and responding to customer needs
• Ensuring the building remains safe and secure, including undertaking health and safety checks and maintaining awareness of who is on site
• Providing reception cover and administrative support when required
• Managing challenging situations and responding calmly and appropriately to changing circumstances
• Supporting customers with any additional needs they may have, helping them work towards their goals and greater independence Relevant work experience and knowledge of issues relating to vulnerable people is essential.
• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people's lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.

Take a glimpse into our work and find out more about our Pay & Benefits: Codi Perks & Benefits