Scheme Support Officer - Young People

Pobl Group; Merthyr Tydfil; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Codi Perks & Benefits

Job summary

Codi Group is seeking a Scheme Support Officer for our young people housing service in Merthyr Tydfil. You will work with a dedicated team, delivering 24/7 support to young people aged 16–35, helping them develop tenancy skills and move towards independent living.

You will deliver workshops, provide wellbeing checks, and assist with emergency accommodation while supporting individuals to achieve their goals and greater independence.

Qualifications

• Relevant work experience and knowledge of issues relating to vulnerable people is essential.
• A passion to work with and enable people to live as independently a life as possible.
• An enthusiasm and passion for making a difference to people's lives.
• A strong initiative and ability to work alone as well as being a great team player.
• Ability to deal with conflicting and difficult situations.

Responsibilities

• Building positive relationships and engaging with the young people we support.
• Delivering workshops on topics such as tenancy management, health and wellbeing.
• Supporting customers in line with their individual support plans, under the guidance of the project worker.
• Carrying out wellbeing checks and responding to customer needs.
• Ensuring the building remains safe and secure, including undertaking health and safety checks and maintaining awareness of who is on site.
• Providing reception cover and administrative support when required.
• Managing challenging situations and responding calmly and appropriately to changing circumstances.
• Supporting customers with any additional needs they may have, helping them work towards their goals and greater independence.

Skills

Vulnerable people

Independence support

Passion for impact

Initiative

Team player

Conflict handling

Job description

Scheme Support Officer - Young People

Job no: 510262

Work type: Full time

Salary: 25,877.80

Location: Merthyr Tydfil

Categories: All Support roles, Young Persons

Job Description: Customer & Community (Support)

About the role

This is a Scheme Support Officer role based at our young kids supported accommodation service in Merthyr Tydfil. Working alongside the manager you'll be part of a dedicated team of scheme support officers and project workers, providing 24/7 support to a diverse group of young people.

As part of the team you'll support young people aged 16‑35 with a range of needs. Alongside providing emergency accommodation the service helps customers build their independence by developing their tenancy management skills and confidence, preparing them for independent living.

Day-to-day duties include:

• Building positive relationships and engaging with the young people we support
• Delivering workshops on topics such as tenancy management, health and wellbeing
• Supporting customers in line with their individual support plans, under the guidance of the project worker
• Carrying out wellbeing checks and responding to customer needs
• Ensuring the building remains safe and secure, including undertaking health and safety checks and maintaining awareness of who is on site
• Providing reception cover and administrative support when required
• Managing challenging situations and responding calmly and appropriately to changing circumstances
• Supporting customers with any additional needs they may have, helping them work towards their goals and greater independence

Skills and Experience Needed

• Relevant work experience and knowledge of issues relating to vulnerable people is essential.
• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people's lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations

Full list of duties and can found on the Job description.

Values

At Codi our values are compassionate, authentic and progressive. When you join us you'll embrace these principles and thrive in an environment shaped by them.

Take a glimpse into our work and find out more about our pay & benefits: Codi Perks & Benefits

FREDIE

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background you will have an equal opportunity to rise with us,

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262

Advertised: 28 Oct 2026 GMT Standard Time

Applications close: 11 Nov 2026 GMT Standard Time