Scheme Officer

Bromford; Gloucester; Hybrid; GBP 22,000 - 28,000; Part time

Benefits offered by this job

Hybrid working across locations and at

Job summary

Bromford is recruiting an Independent Living Scheme Officer in Gloucester to provide housing-related support to vulnerable and older residents. You’ll build trusting relationships, help residents feel safe and independent, and be a visible on-site presence.

The role covers health and safety checks, arranging repairs, annual reviews and promoting wellbeing. You’ll need a full UK driving licence and access to your own vehicle, with hybrid working across schemes and home; interviews are scheduled

Qualifications

• Experience in housing or care for older residents.
• Ability to communicate clearly, even in difficult situations.
• Ability to manage workload and stay self-motivated.
• Knowledge of policies, procedures and standards.
• Full UK driving licence and access to own vehicle; willingness to travel between schemes.
• Enhanced DBS check provided by employer.

Responsibilities

• Provide housing-related support to vulnerable and older residents across our independent living schemes.
• Build rapport to help residents feel safe, supported and independent in their homes.
• Carry out health and safety checks, manage communal repairs, and complete annual reviews.
• Act as a visible, consistent on-site presence and offer reassurance and connection.
• Promote wellbeing and independence by being a vital, friendly point of contact.

Skills

Empathy

Patience

Communication

Self-motivation

Flexibility

Relationship-building

Tools

Excel

Word

Job description

Location: Gloucester (GL3)
Contract Type: Permanent,
Hours: 33.5 hours per week (Monday-Friday)
Additional Information: A full UK driving licence and access to your own vehicle
Closing Date: Thursday 22 October 2026 (please apply early – we may close applications sooner if interest is high)

Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we’re looking for.

What You’ll Be Doing

• Providing housing-related support to vulnerable and older residents across our independent living schemes
• Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes
• Carrying out health and safety checks, managing communal repairs, and completing annual reviews
• Acting as a visible, consistent presence on-site – offering reassurance and connection to residents
• Promoting wellbeing and independence by being that vital, friendly point of contact

What We’re Looking For

• Someone empathetic, patient, and genuinely interested in the lives and needs of older people
• A confident communicator who’s not afraid of difficult conversations
• Self-motivated and flexible – able to manage your own workload effectively
• Strong at influencing and building relationships, even in challenging situations
• Experience working in a customer-focused role, ideally with older people
• A good understanding of policies, procedures, and professional standards

What You’ll Need

• Confidence using Microsoft Office applications, particularly Excel and Word, to maintain accurate records, manage information and support the effective delivery of services.
• A full UK driving licence and access to your own vehicle
• Willingness to travel between schemes in the Tewkesbury area
• An enhanced DBS check (provided by us, and we’ll guide you through the process)

Why join us?

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Make a real difference, one visit at a time. Join Bromford as an Independent Living Scheme Officer and help support our communities to thrive.

Interviews are scheduled to take place on Thursday 26 October at our office in Tewkesbury.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role