Night Concierge

Bromford Housing Group; Telford; Hybrid; GBP 8,000 - 10,000; Part time

Benefits offered by this job

Hybrid working (where applicable)

Occupational Health services

Pension up to 10% employer

Employee Assistance Programme (24/7 GP

£500 annual benefits allowance

Generous holiday entitlement

CIH qualification funded

Job summary

Bromford Housing Group is seeking a Night Concierge at Woodlands View, Telford, for 13 hours per week (8pm–9am Wednesdays). The role focuses on safety, wellbeing, and professional interactions with residents in a supported housing setting.

This on-site position requires an enhanced DBS check and a commitment to high standards of customer service and recording of incidents. Interviews are held at the scheme location.

Qualifications

• Has a positive attitude and genuine desire to support vulnerable young people.
• Is calm, confident, and able to communicate effectively.
• Demonstrates inclusivity, respect, and a commitment to equality and diversity.
• Is confident overseeing site safety and following health and safety procedures.
• Can manage or de-escalate anti-social behaviour when necessary.
• Experience in supported housing or a similar setting is desirable but not essential.

Responsibilities

• Monitoring the safety and security of the building during night hours.
• Identifying and reporting any risks or concerns promptly.
• Responding quickly and calmly to incidents or emergencies.
• Building positive, professional relationships with customers.
• Maintaining accurate records and logging any incidents.
• Completing administrative tasks as needed.

Skills

Positive attitude

Calm under pressure

Effective communication

Inclusivity and diversity

Health and safety aware

De-escalation skills

Site safety oversight

Customer service mindset

Job description

Contract: Permanent, Part-time
Hours: 13hours per week, 8pm - 9am every Wednesday
Location: Woodlands View, Woodside, Telford, TF7 5UL
Application Closing Date: Thursday 22 October 2026
Interview Location: Woodlands View, Telford

About the Role

Woodlands View is a supported housing scheme in Woodside, Telford, providing accommodation and tailored support for young people aged 16 to 32 with complex needs. Our aim is to empower young residents to live independently by helping them manage their income, build essential life skills, and achieve their personal goals.

Working in partnership with Telford and Wrekin Council, we deliver a 24-hour housing service that enables young people to improve their lives and move toward greater independence.

If you have a passion for helping others and delivering great customer service, you belong at Bromford.

The Night Concierge Role

As a Night Concierge, you’ll play a vital role in maintaining the safety, security, and wellbeing of customers and the building during the night. Your presence helps create a calm, stable environment and ensures any incidents are managed appropriately. No two nights are the same, and your support will make a real difference to the lives of vulnerable young people.

What You’ll Be Doing

• Monitoring the safety and security of the building during night hours
• Identifying and reporting any risks or concerns promptly
• Responding quickly and calmly to incidents or emergencies
• Building positive, professional relationships with customers
• Maintaining accurate records and logging any incidents
• Completing administrative tasks as needed

What We’re Looking For

We’re seeking someone who:

• Has a positive attitude and genuine desire to support vulnerable young people
• Is calm, confident, and able to communicate effectively
• Demonstrates inclusivity, respect, and a commitment to equality and diversity
• Is confident overseeing site safety and following health and safety procedures
• Can manage or de-escalate anti-social behaviour when necessary
• Has experience in supported housing or a similar setting (desirable but not essential)

Other Requirements

• This role requires an enhanced DBS check (provided by BFL)
• Must be able to work on-site at Woodlands View, Telford
• Interviews will take place at the scheme location

By joining Bromford(part of BromfordFlagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West. We have a local approach,all backed by the scale and ambition of the BromfordFlagship group. Join us to help create communities where people can feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

Interviews are scheduled to take place on Wednesday 28 October 2026 at Woodlands View, Telford.

What we offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.