Scheduling & Field Services Coordinator

Hawk 3; Bridgwater; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Cycle to work

Onsite parking

Health & wellbeing platform

Training & development

Friendly environment

Job summary

Hawk 3 Talent Solutions are recruiting a Scheduling & Customer Service Administrator for a well-established organisation based in Bridgwater. You will plan daily schedules for field technicians, coordinate workloads and respond to service requests.

The role suits someone with experience in scheduling or dispatch, strong organisational and IT skills, and the ability to prioritise in a busy environment. 40 hours per week, salary up to £32,000, onsite parking available.

Qualifications

• Experience in scheduling, planning, dispatch or coordination roles.
• Experience working with field engineers, service technicians or drivers.
• Transport planning or haulage experience is a plus.
• Excellent organisational and prioritisation abilities.
• Strong communication and customer service skills.
• Proficient IT skills including Microsoft Office.

Responsibilities

• Plan and coordinate daily schedules for field-based technicians.
• Allocate reactive and planned work efficiently.
• Optimize routes and travel time to boost productivity.
• Manage customer orders and maintain accurate records.
• Handle shared inboxes and respond to service requests.
• Liaise with technicians and customers to resolve scheduling issues.
• Update internal systems and ensure data accuracy.
• Support continuous improvements in scheduling and operations.

Skills

Organisational skills

Communication

Customer service

Microsoft Office

Planning/dispatch coordination

Tools

Microsoft Office

Job description

Hawk 3 Talent Solutions are recruiting a Scheduling & Customer Service Administrator for a well-established organisation based in Bridgwater. You will plan daily schedules for field technicians, coordinate workloads and respond to service requests.

The role suits someone with experience in scheduling or dispatch, strong organisational and IT skills, and the ability to prioritise in a busy environment. 40 hours per week, salary up to £32,000, onsite parking available.