Hybrid Customer Care Advisor – Order & Support Specialist

Hawk 3 Talent Solutions; Bridgwater; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Hawk 3 Talent Solutions in Bridgwater is seeking a Customer Care Advisor to deliver high-quality customer service, manage enquiries, and process orders. The role blends office-based work during probation with a hybrid pattern—3 days in the office and 2 days working from home.

The ideal candidate will have strong communication, organisational, and problem-solving skills, with experience in handling multiple tasks in a fast-paced environment.

Qualifications

• Previous customer service experience.
• Excellent verbal and written communication skills.
• A friendly, polite and professional approach.
• Strong attention to detail and accuracy.
• Excellent organisation and time-management skills.
• The ability to manage multiple priorities and changing requirements.
• Strong problem-solving and analytical skills.
• Confidence communicating with customers via phone, email and online channels.
• Competence using Microsoft Office/Microsoft 365.
• A proactive approach to identifying improvements and resolving issues.
• The ability to build positive relationships with customers and colleagues.
• A strong team-player mentality.
• A positive, flexible and adaptable approach.
• A self-motivated attitude with a willingness to take ownership.
• A strong can-do attitude and sense of urgency.

Responsibilities

• Respond to customer enquiries professionally and promptly via telephone, email, social media and other channels.
• Manage the full order process, from placing orders through to delivery.
• Check and communicate stock availability and expected delivery dates.
• Monitor order progress and proactively provide customers with updates.
• Liaise with couriers regarding delivery status and resolve any delivery issues.
• Investigate customer queries and take ownership through to resolution.
• Manage and resolve customer complaints professionally.
• Maintain accurate records and ensure all customer information is up to date.
• Keep customers informed regarding outstanding orders and projects.
• Work closely with Sales and Supply Chain teams to resolve issues and minimise delays.
• Provide administrative and customer service support to the external Sales team.
• Identify opportunities to improve processes and enhance the customer experience.
• Work within agreed departmental SLAs and service standards.
• Follow company procedures, policies, Terms & Conditions, returns processes and warranty requirements.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem-solving

Tools

Microsoft Office

Job description

Hawk 3 Talent Solutions in Bridgwater is seeking a Customer Care Advisor to deliver high-quality customer service, manage enquiries, and process orders. The role blends office-based work during probation with a hybrid pattern—3 days in the office and 2 days working from home.

The ideal candidate will have strong communication, organisational, and problem-solving skills, with experience in handling multiple tasks in a fast-paced environment.