Customer Service & Order Fulfillment Administrator

Hawk 3 Talent Solutions; Rushden; On-site; GBP 25,000 - 30,000; Full time

Job summary

Hawk 3 Talent Solutions is seeking a proactive Customer Service Administrator to join a manufacturing company in Rushden. You will manage orders and customer queries by phone and email, ensuring timely and accurate information.

The role requires strong MS Office skills, data accuracy and the ability to work across departments to support customer needs. Hours are 36.25 per week, Monday to Friday, with a 45-minute lunch break; salary is £27,393.67 per annum.

Qualifications

• Experience in a fast-paced office or customer service environment.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience in manufacturing or distribution is desirable.
• Strong data entry accuracy and attention to detail.
• Commercial awareness and understanding of customer needs.
• Telephone and email enquiry handling experience is advantageous.

Responsibilities

• Process and manage customer orders and forecasts for timely delivery.
• Handle inbound and outbound customer contact via telephone and email.
• Diagnose issues and provide solutions at first contact.
• Proactively follow up with customers to ensure resolution.
• Maintain accurate system information and data integrity.
• Support external sales team with admin and logistics.
• Collaborate with technical support, sales and production teams.
• Identify opportunities for cross-selling and upselling.
• Provide order information, reports and forecasts.
• Support continuous improvement to enhance the customer experience.

Skills

Customer service

Data entry

Communication

Problem solving

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Hawk 3 Talent Solutions is seeking a proactive Customer Service Administrator to join a manufacturing company in Rushden. You will manage orders and customer queries by phone and email, ensuring timely and accurate information.

The role requires strong MS Office skills, data accuracy and the ability to work across departments to support customer needs. Hours are 36.25 per week, Monday to Friday, with a 45-minute lunch break; salary is £27,393.67 per annum.