Scheduling & Customer Service Administrator

Hawk 3; Bridgwater; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Cycle to work

Onsite parking

Health & wellbeing platform

Training & development

Friendly environment

Job summary

Hawk 3 Talent Solutions are recruiting a Scheduling & Customer Service Administrator for a well-established organisation based in Bridgwater. You will plan daily schedules for field technicians, coordinate workloads and respond to service requests.

The role suits someone with experience in scheduling or dispatch, strong organisational and IT skills, and the ability to prioritise in a busy environment. 40 hours per week, salary up to £32,000, onsite parking available.

Qualifications

• Experience in scheduling, planning, dispatch or coordination roles.
• Experience working with field engineers, service technicians or drivers.
• Transport planning or haulage experience is a plus.
• Excellent organisational and prioritisation abilities.
• Strong communication and customer service skills.
• Proficient IT skills including Microsoft Office.

Responsibilities

• Plan and coordinate daily schedules for field-based technicians.
• Allocate reactive and planned work efficiently.
• Optimize routes and travel time to boost productivity.
• Manage customer orders and maintain accurate records.
• Handle shared inboxes and respond to service requests.
• Liaise with technicians and customers to resolve scheduling issues.
• Update internal systems and ensure data accuracy.
• Support continuous improvements in scheduling and operations.

Skills

Organisational skills

Communication

Customer service

Microsoft Office

Planning/dispatch coordination

Tools

Microsoft Office

Job description

Scheduling & Customer Service Administrator

Location: Bridgwater

Job type: Permanent

Hours: 40 hours per week 8:30am - 17:00pm

Salary: Up to £32,000 per annum

Hawk 3 Talent Solutions are currently recruiting for a Scheduling & Customer Service Administrator for a well-established organisation to joint heir team in Bridgwater.

This opportunity would suit someone with previous experience scheduling engineers, service technicians or drivers, or a Transport Planner looking to move into a varied office-based role.

Key responsibilities

• Planning and coordinating daily schedules for field based technicians
• Allocating reactive and planned work efficiently
• Optimising routes and travel time to maximise productivity
• Managing customer orders and maintaining accurate records
• Managing shared inboxes and responding to service requests
• Liaising with technicians and customers to resolve scheduling issues
• Updating internal systems and ensuring data accuracy
• Supporting continuous improvements within scheduling and operational processes

About you

• Previous experience in a scheduling, planning, dispatch or coordination role
• Experience working with field engineers, service technicians or drivers
• Transport planning or haulage experience will also be considered
• Excellent organisation skills and ability to prioritise workloads
• Strong communication and customer service skills
• Comfortable working in a busy environments
• Good IT skills including Microsoft Office

Benefits

• 22 days holiday plus bank holidays
• Company pension scheme
• Cycle to work scheme
• Free onsite parking
• Health & wellbeing benefit platofmr
• Ongoing training and development
• Supportive and friendly working environment

Closing date is 01/11/2026

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future