Team Administrator – Flexible Working

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme with 24/

Job summary

Anderson Recruitment Ltd is seeking a Scheduling Team Administrator for a permanent position in the UK. The role involves coordinating service appointments for technicians, under the Team Lead’s guidance, with a strong emphasis on accurate communication and efficient scheduling.

The position offers a hybrid working arrangement (Mon-Fri, 40 hours, 1 day per week WFH) and a salary of £26,509.50 plus a benefits package including healthcare, pension, and life cover.

Qualifications

• Geographical knowledge of the UK is essential.
• Strong interpersonal and organizational abilities are required.
• Ability to prioritise and work under pressure in a fast‑paced environment.

Responsibilities

• Coordinate and schedule service appointments based on technician availability and customer requirements.
• Communicate appointment details clearly to customers and technicians.
• Gather necessary information from customers to facilitate scheduling.
• Align schedules with technicians and manage changes promptly.
• Maintain accurate records of appointments and customer data.
• Log interactions and service requests using in-house IT systems.
• Use scheduling software to track and organise activities.

Skills

Geographical knowledge of the UK

Interpersonal skills

Organisational skills

Can-do attitude

Tools

In-house IT systems

Job description

Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Scheduling Team Administrator to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!

As a Scheduling Administrator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for the workforce of Technicians. The role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows.

In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you’ve employed by them for 12 months they will also reward you with your birthday off every year.

Responsibilities

• Collaborate with the Scheduling Lead, Scheduling Manager, and Service Coordinators to coordinate and schedule service appointments based on technician availability, skills, and customer requirements.
• Ensure accurate and timely communication of appointment details to both customers and service technicians.
• Gather necessary information from customers to facilitate efficient scheduling.
• Work closely with service technicians to align schedules, ensuring they are adequately informed about customer expectations and job requirements.
• Address any scheduling conflicts or changes promptly.
• Maintain accurate and up-to-date records of service appointments and customer information.
• Accurately log client interactions and service requests using in-house IT systems.
• Utilise scheduling software to track and organise service activities.
• Collaborate with the Scheduling Lead and Scheduling Manager to implement proactive solutions to prevent scheduling challenges.

Candidate Attributes

• Good geographical knowledge of the UK
• Excellent interpersonal skills
• Good organisational skills and an ability to prioritise with a "can do" attitude
• Ability to work under pressure in a fast-paced environment

Working Hours

Monday – Friday, 40 hours per week – 1 day per week WFH on a rota basis

Salary – £26,509.50 + attractive benefits package + flexible working