Scheduling and Customer Service Administrator

Hawk 3 Talent Solutions; Bridgwater; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension scheme

Cycle to work scheme

Free onsite parking

Ongoing training and development

Job summary

Hawk 3 Talent Solutions are recruiting a Scheduling & Customer Service Administrator for a well-established organisation in Bridgwater. The role involves planning daily schedules for field technicians, coordinating workloads and maintaining accurate records for customers and engineers.

You will manage service requests, optimise routes, and support continuous improvements in scheduling processes while delivering high-quality customer service in a busy office environment.

Qualifications

• Experience in scheduling, planning, dispatch or coordination roles.
• Experience working with field engineers, service technicians or drivers.
• Transport planning or haulage experience considered.
• Excellent organisation and ability to prioritise workloads.
• Strong communication and customer service skills.

Responsibilities

• Planning and coordinating daily schedules for field based technicians
• Allocating reactive and planned work efficiently
• Optimising routes and travel time to maximise productivity
• Managing customer orders and maintaining accurate records
• Managing shared inboxes and responding to service requests
• Liaising with technicians and customers to resolve scheduling issues
• Updating internal systems and ensuring data accuracy
• Supporting continuous improvements within scheduling and operational processes

Skills

Scheduling

Planning

Dispatch coordination

Customer service

Organisation

Tools

Microsoft Office

Job description

Scheduling & Customer Service Administrator

Location: Bridgwater

Job type: Permanent

Hours: 40 hours per week 8:30am - 17:00pm

Salary: Up to £32,000 per annum

Hawk 3 Talent Solutions are currently recruiting for a Scheduling & Customer Service Administrator for a well-established organisation to join their team in Bridgwater.

This opportunity would suit someone with previous experience scheduling engineers, service technicians or drivers, or a Transport Planner looking to move into a varied office-based role.

Key responsibilities:

• Planning and coordinating daily schedules for field based technicians
• Allocating reactive and planned work efficiently
• Optimising routes and travel time to maximise productivity
• Managing customer orders and maintaining accurate records
• Managing shared inboxes and responding to service requests
• Liaising with technicians and customers to resolve scheduling issues
• Updating internal systems and ensuring data accuracy
• Supporting continuous improvements within scheduling and operational processes

About you:

• Previous experience in a scheduling, planning, dispatch or coordination role
• Experience working with field engineers, service technicians or drivers
• Transport planning or haulage experience will also be considered
• Excellent organisation skills and ability to prioritise workloads
• Strong communication and customer service skills
• Comfortable working in a busy environments
• Good IT skills including Microsoft Office
• Company pension scheme
• Cycle to work scheme
• Free onsite parking
• Ongoing training and development
• Supportive and friendly working environment

Closing date is 01/11/2026