Customer Service & Order Administrator

HAWK3 Talent Solutions; Rushden; On-site; GBP 23,000 - 31,000; Full time

Job summary

Hawk 3 Talent Solutions is seeking a proactive Customer Service Administrator in Rushden to manage customer orders and forecasts, handle enquiries by phone and email, and collaborate with sales, technical support and production teams to deliver excellent service.

The role requires strong communication, organisational skills, data accuracy and a customer-focused mindset in a fast-paced manufacturing environment. Closing date: 28.9.2026.

Qualifications

• Experience in a fast-paced office or customer service environment is essential.
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook, with the ability to learn new systems quickly.
• Experience within a manufacturing or distribution environment is desirable.
• Strong data entry accuracy and attention to detail.
• Commercial awareness and an understanding of customer needs and expectations.
• Previous experience handling telephone and email enquiries is advantageous.

Responsibilities

• Process and manage customer orders and forecasts, ensuring timely and accurate delivery.
• Handle inbound and outbound customer contact via telephone and email in a professional and timely manner.
• Diagnose customer issues, research solutions and provide accurate information to resolve concerns wherever possible at first contact.
• Proactively follow up with customers to ensure issues are resolved satisfactorily and help prevent recurring problems.
• Maintain accurate system information, ensuring data integrity and the removal of obsolete data.
• Provide administrative and logistical support to the external sales team.
• Liaise closely with technical support, sales and production teams to provide customers with accurate and up-to-date information.
• Build and maintain strong relationships with customers and internal teams.
• Identify opportunities for cross-selling and upselling, introducing customers to additional products or services that meet their needs.
• Prepare and provide order information, reports and forecasts as required.
• Support continuous improvement initiatives to enhance the customer experience and streamline internal processes.
• Maintain a comprehensive understanding of products to provide knowledgeable guidance and advice.
• Ensure compliance with relevant policies, quality standards and customer-specific requirements.

Skills

Telephone communication

Analytical thinking

Time management

Team collaboration

Customer service orientation

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Hawk 3 Talent Solutions is seeking a proactive Customer Service Administrator in Rushden to manage customer orders and forecasts, handle enquiries by phone and email, and collaborate with sales, technical support and production teams to deliver excellent service.

The role requires strong communication, organisational skills, data accuracy and a customer-focused mindset in a fast-paced manufacturing environment. Closing date: 28.9.2026.