Scheduling Administrator/ Executive - Engineers

Siamo Recruitment a division of Siamo Group; Malmesbury; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

22 days + 8 bank holiday annual leave

Company bonus scheme

Life insurance

Company sick pay

EAP programme

Onsite mental health champions

Excellent career opportunities and发展

Job summary

Siamo Recruitment is recruiting a Scheduler on behalf of a market-leading property security company in the UK. You will plan and coordinate daily workloads for in-house installation engineers and manage third-party suppliers to maximise utilisation and control costs.

The role requires strong communication, prior scheduling exposure, and a Full UK Driving Licence. You will liaise with customers and partners, ensuring SLAs and KPIs are met, with opportunities for career development.

Qualifications

• Previous scheduling exposure essential.
• Previous engineer coordination essential.
• Experience in security field advantageous.
• Experience working with all departments.
• Ability to prioritise.
• Excellent communication skills.
• Full UK Driving Licence.

Responsibilities

• Plan and coordinate daily workloads for in-house installation engineers.
• Schedule and manage third-party suppliers.
• Maximise engineer utilisation while minimising travel and costs.
• Coordinate installations, maintenance visits, removals, emergency call-outs and reactive works.
• Monitor engineer capacity and adapt to changing priorities.
• Liaise with customers to arrange appointments and manage expectations.
• Build relationships with subcontractors and external partners.
• Track progress and resolve scheduling conflicts.
• Close completed works in systems and prepare for invoicing.
• Maintain records in CRM and job management systems.
• Support continuous improvement of planning processes.
• Ensure SLAs, deadlines and KPIs are achieved.

Skills

Scheduling exposure

Engineer coordination

Communication skills

Driving licence

Tools

CRM

Job management systems

Job description

We here at Siamo Recruitment are working with a market leader who are specialists in property security. Due to continued investment and expansion our client is looking to welcome a talented and client focussed Scheduler.

Our client continues to widen their customer base working within residential, construction, commercial property and social housing were they continue to be the 1st choice.

Due to the nature of the role Engineer scheduling exposure is essential.

Our clients benefits:

• 22 days + 8 bank holiday annual leave entitlement
• Company bonus scheme
• Life insurance
• Company sick pay
• EAP programme
• Onsite mental health champions
• Excellent career opportunities and development

As the Scheduler you will hold the below responsibilities:

• Plan and coordinate daily workloads for in-house security and technology installation engineers.
• Schedule and manage third-party suppliers.
• Maximise engineer utilisation while minimising travel time and operational costs.
• Coordinate installations, maintenance visits, removals, emergency call-outs and reactive works.
• Monitor engineer capacity and proactively manage changing priorities throughout the working day.
• Liaise with customers to arrange appointments, provide updates and manage expectations.
• Build and maintain strong working relationships with subcontractors and external partners.
• Monitor job progress and quickly resolve scheduling conflicts or operational issues.
• Ensure all completed works are accurately closed within company systems and prepared for invoicing.
• Maintain accurate records within CRM and job management systems.
• Support continuous improvement of planning processes and operational efficiency.
• Ensure service level agreements (SLAs), customer deadlines and business KPIs are consistently achieved,

The ideal candidate for this role will hold the below:

• Previous scheduling exposure is essential
• Previous Engineer co-ordination is essential
• Previous exposure working security would be advantageous
• Previous exposure working with all departments
• Anility to prioritise
• Excellent communication skills
• Full UK Driving License

Likeminded job titles:

Engineering Planner, Service Coordinator, Operations Coordinator, Field Service Planning/Planner, Scheduler & Service Administrator