Scheduler / Planner

Brampton Recruitment Ltd; Stoke-on-Trent; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Free onsite parking

Company pension scheme (NEST)

Company private healthcare scheme

Birthday leave

Job summary

Brampton Recruitment Ltd in Stoke-on-Trent is seeking an organised Scheduler/Planner to coordinate maintenance works, ensuring engineers are scheduled efficiently and reactive tasks are completed within agreed timescales.

You will act as a hub between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met. Hours: Mon-Fri 8:30 am - 5:00 pm; Salary: £26,500 - £27,500 per annum.

Qualifications

• Experience coordinating field-based engineers and maintenance works.
• Experience in facilities management or the maintenance industry is beneficial.
• Strong organisational, planning and communication skills.
• Excellent customer service and IT skills, including Microsoft Office.
• Minimum of five GCSEs or equivalent.

Responsibilities

• Coordinate and allocate planned and reactive maintenance jobs to engineers.
• Organise daily engineer schedules and manage diaries to maximise efficiency.
• Arrange subcontractor attendance and monitor progress of outstanding works.
• Communicate with customers and engineers to confirm appointments and updates.
• Monitor job performance to meet SLAs and customer KPIs.
• Maintain accurate job records and update internal systems and portals.
• Process completed job sheets and ensure paperwork is received and ready for invoicing.
• Follow up on outstanding quotations and ensure works are documented for invoicing.
• Identify and resolve scheduling conflicts or operational issues.
• Provide general administrative and coordination support to the team.

Skills

Organisational skills

Planning

Communication skills

Customer service

Self-motivation

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

An excellent opportunity has arisen for an organised and proactive Scheduler / Planner to join a busy and growing team on a permanent, full-time basis. The successful candidate will play a key role in the day-to-day coordination of maintenance works, ensuring engineers are scheduled effectively and reactive works are completed within agreed timescales. You will act as a key point of contact between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met.

Job Description for the Scheduler / Planner:

• Coordinating and allocating planned and reactive maintenance jobs to engineers.
• Organising daily engineer schedules and managing diaries to maximise efficiency.
• Arranging subcontractor attendance and monitoring the progress of outstanding works.
• Communicating with customers and engineers to confirm appointments, provide updates and arrange any follow-on visits.
• Monitoring job performance to ensure agreed SLAs and customer KPIs are consistently achieved.
• Maintaining accurate job records and updating internal systems and customer portals.
• Processing completed job sheets and ensuring all relevant paperwork is received.
• Following up outstanding quotations and ensuring completed works are accurately documented and ready for invoicing.
• Proactively identifying and resolving scheduling conflicts or operational issues.
• Providing general administrative and coordination support to the wider team when required.

Candidate Requirements for the Scheduler / Planner:

• Previous experience coordinating field-based engineers and maintenance works is essential
• Previous experience within facilities management or the maintenance industry would be beneficial
• Strong organisational, planning and communication skills
• Excellent customer service and IT skills, including Microsoft Office
• Good attention to detail and the ability to manage priorities in a fast-paced environment
• A proactive, self-motivated approach with the ability to work independently and as part of a team
• Minimum of five GCSEs or equivalent.

This role would suit candidates with the following experience: Scheduler, Planner, Service Coordinator, Maintenance Coordinator, Facilities Management Administrator, Engineer Coordinator or Service Administrator.

Hours: Monday - Friday 8:30 am - 5:00 pm

Salary: £26,500 - £27,500 Per Annum

Benefits:

• Competitive Salary, dependant on experience and qualifications.
• An additional day of paid annual leave to celebrate your birthday!
• Company pension scheme (NEST).
• Company private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.

Salary review following successful completion of probation