Maintenance Planner / Scheduler, Aylesford, £33K

RGB; Maidstone; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

20 days annual leave + Bank Holidays

Company Pension Scheme (Auto-Enrolment

Flexible working hours

Job summary

RGB in Aylesford seeks an experienced Maintenance Scheduler to coordinate engineers across HVAC, plumbing and electrical disciplines, delivering both planned and reactive maintenance to high standards.

The role requires strong communication, scheduling and problem-solving skills, with experience using Joblogic and the ability to manage client requests, resources and records for smooth service delivery.

Qualifications

• Experience as Planner, Scheduler or Service Coordinator.
• Experience using Joblogic software.
• Experience scheduling engineers in HVAC, Plumbing and Electrical sectors.
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.

Skills

Planning & scheduling

Joblogic software

HVAC & Plumbing

Electrical sector

Time management

Communication skills

Multi-priority handling

Attention to detail

Tools

Joblogic

Job description

This permanent Maintenance Planner / Scheduler position in Aylesford, near Maidstone, offers £28,000 to £33,000 annually within a 40-hour week, Monday to Friday, 9:00am to 5:00pm. The postholder coordinates engineers across HVAC, plumbing and electrical disciplines, arranging both planned and reactive maintenance so work is completed efficiently and to a high standard.

Strong communication, scheduling and problem-solving abilities are essential, alongside experience of planning workloads for field-based staff. Familiarity with the Joblogic system is highly desirable. Duties include managing incoming client requests, allocating resources and maintaining accurate records to support smooth service delivery.

Maintenance Planner / Scheduler Location: Aylesford Salary: £28,000 - £33,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm (40-hour week)

About the Role We are seeking an experienced and highly organised Maintenance Planner / Scheduler to join their growing team. The successful candidate will play a key role in coordinating engineers across the HVAC, Plumbing and Electrical sectors, ensuring planned and reactive maintenance activities are delivered efficiently and to a high standard. This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using the Joblogic system being highly desirable.

Key Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.
• Proactively schedule future maintenance works and ensure service delivery commitments are met.
• Promptly address client concerns and provide effective solutions.
• Monitor contract performance against agreed service level targets and KPIs.
• Support the management and performance of engineering teams through clear communication and objective setting.
• Assist with training and development initiatives where required.
• Manage correspondence efficiently and maintain accurate records within internal systems.
• Ensure projects and maintenance activities are completed within required timescales and contractual obligations.

Candidate Requirements Essential Experience and Skills

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Previous experience using Joblogic software.
• Experience scheduling engineers within the HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Salary and Benefits

• £28,000 - £33,000 per annum
• Flexible working hours within a 40-hour working week
• 20 days annual leave plus Bank Holidays
• Company Pension Scheme (Auto-Enrolment with Royal London)
• Opportunity to join a supportive and growing business
• Ongoing training and development opportunities

If you are an organised coordinator with experience planning engineering resources and delivering excellent customer service, we would love to hear from you.