Scheduler/ Planner

Confidential; Newcastle upon Tyne; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

23 days annual leave

Birthday day off

Company pension scheme

Private healthcare scheme

Free onsite parking

Ongoing training and development

Salary review after probation

Job summary

Confidential is seeking an experienced Scheduler/Planner to coordinate planned and reactive maintenance for field-based engineers. You will manage engineer schedules, diaries, and subcontractor attendance, ensuring SLAs and KPIs are met while delivering excellent customer service.

The role requires strong organization, multitasking, and IT skills (MS Office). You will liaise with customers and internal teams, process job sheets and quotations, and help keep operations running smoothly during

Qualifications

• Previous experience scheduling or planning works for field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• The ability to work under pressure and manage competing priorities.
• A proactive and positive approach to problem-solving.
• Strong attention to detail and accuracy.

Responsibilities

• Scheduling planned and reactive maintenance works for field-based engineers.
• Managing daily engineer diaries and coordinating subcontractor attendance.
• Monitoring job progress against customer SLAs and KPIs.
• Liaising with customers regarding appointments, updates, and follow-on works.
• Processing completed job sheets and updating internal systems and customer portals.
• Monitoring outstanding quotations and completed works ready for invoicing.
• Resolving scheduling issues and reallocating resources where required.
• Supporting wider operational and administrative activities as needed.

Skills

Scheduling

Organizational skills

Customer service

Microsoft Office

Communication

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Scheduler / Planner

Full Time Permanent Monday to Friday, 8:30am - 5:00pm

The Role

We are looking for an experienced Scheduler / Planner to join our team. You will be responsible for coordinating planned and reactive maintenance works, managing engineer schedules, and ensuring service levels are consistently achieved.

Working closely with customers, engineers, subcontractors, and internal departments, you'll play a key role in keeping operations running smoothly while delivering excellent customer service.

Key Responsibilities

• Scheduling planned and reactive maintenance works for field-based engineers.
• Managing daily engineer diaries and coordinating subcontractor attendance.
• Monitoring job progress against customer SLAs and KPIs.
• Liaising with customers regarding appointments, updates, and follow-on works.
• Processing completed job sheets and updating internal systems and customer portals.
• Monitoring outstanding quotations and completed works ready for invoicing.
• Resolving scheduling issues and reallocating resources where required.
• Supporting wider operational and administrative activities as needed.

About You

• Previous experience scheduling or planning works for field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• The ability to work under pressure and manage competing priorities.
• A proactive and positive approach to problem-solving.
• Strong attention to detail and accuracy.

Desirable Experience

• Experience within facilities management, maintenance, engineering, or service industries.
• Knowledge of Joblogic or similar field service management systems.
• Administration or customer service qualifications.

What's on Offer?

• Competitive salary dependent on experience.
• 23 days annual leave plus bank holidays.
• An additional paid day off for your birthday.
• Company pension scheme.
• Private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.
• Salary review following successful completion of probation.

Interested?

If you're an organised coordinator with experience managing engineers, maintenance schedules, or service operations and are looking for your next challenge, we'd love to hear from you.