Scheduler

Owen Daniels; Willenhall; On-site; GBP 26,000 - 34,000; Full time

Job summary

Owen Daniels in Garstang is seeking a Service Scheduler/ Coordinator/ Planner to join a busy engineering service operation. You will schedule engineers for planned maintenance, reactive breakdowns and visits, while planning daily workloads and ensuring efficient use of resources.

The role requires coordinating with engineers, customers and internal teams to keep work on track and within agreed timescales, managing records and responding quickly to urgent issues.

Qualifications

• Experience coordinating engineers and planning service schedules.
• Experience in engineering, maintenance or field service environments.
• Strong organisation and time-management abilities.
• Confident communicator with engineers and customers.

Responsibilities

• Coordinate and schedule engineers for planned maintenance, reactive breakdowns and service visits.
• Plan daily and weekly workloads with effective resource allocation.
• Liaise with field engineers to manage schedules and job progress.
• Be the main contact for customers, providing updates on attendance and progress.
• Coordinate customer appointments and ensure work is within timescales.
• Manage job information, service records and relevant documents.
• Respond to scheduling issues and prioritise urgent breakdowns when needed.
• Collaborate with internal departments to deliver efficient service.

Skills

Scheduler

Service Coordinator

Planner

Organisational skills

Time management

Communication

Multi-tasking

Customer liaison

Job description

Service Scheduler / Coordinator / Planner

north West UK | Competitive Salary + Benefits | Permanent

We are currently working with a well-established business within the power generation sector, who are looking to recruit an organised and proactive Service Scheduler / Coordinator / Planner to join their growing team in Garstang.

This is an excellent opportunity for someone with experience coordinating engineers, planning service schedules and managing day-to-day operations within an engineering, maintenance or field service environment.

The successful candidate will play a key role in ensuring engineers are scheduled efficiently, customer requirements are met and service activities run smoothly.

Key Responsibilities

• Coordinate and schedule engineers for planned maintenance, reactive breakdowns and service visits.
• Plan daily and weekly workloads, ensuring resources are allocated effectively.
• Liaise with field engineers to manage schedules, job progress and any changes to planned work.
• Act as a key point of contact for customers, providing updates on engineer attendance and job progress.
• Coordinate customer appointments, ensuring work is completed within agreed timescales.
• Manage job information, service records and relevant documentation.
• Respond to scheduling issues and prioritise urgent breakdowns when required.
• Work closely with internal departments to ensure efficient service delivery.

Skills & Experience

• Previous experience in a Scheduler, Service Coordinator, Planner or similar role.
• Experience working within engineering, maintenance, field service or a technical environment would be advantageous.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident communicator, comfortable liaising with engineers and customers.
• Good IT and administration skills.
• A proactive approach with the ability to work independently and as part of a team.

The Opportunity

• Permanent position based in Garstang, Lancashire.
• Competitive salary, dependent on experience.
• Opportunity to join an established business within the power generation sector.
• Varied role with responsibility for coordinating a busy engineering service operation.

If you have experience in service scheduling, engineering coordination or workforce planning and are looking for your next opportunity, I'd be keen to hear from you.