Maintenance Planner / Scheduler, Aylesford, £33K

RGB Network; Maidstone; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

20 days annual leave

Pension scheme (Auto-Enrolment)

Training and development opportunities

Growing business

Job summary

RGB Network in Aylesford is seeking an experienced Maintenance Planner to coordinate engineers across HVAC, plumbing and electrical works, ensuring planned and reactive maintenance is delivered efficiently and to a high standard.

You will handle client calls, allocate tasks, maintain accurate records and drive consistency in service delivery. A permanent, office-based role with a 40-hour week and typical UK benefits.

Qualifications

• Experience as a planner/scheduler or service coordinator.
• Proven ability to schedule engineers across HVAC, plumbing and electrical works.
• Experience with Joblogic software is highly desirable.

Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage client calls and maintenance requests with timely allocation of resources.
• Plan reactive and planned maintenance to maximise efficiency.
• Resolve scheduling issues to minimise disruption.
• Coordinate permits and required documentation prior to works.
• Coordinate with subcontractors as needed.
• Provide progress updates and maintain client relationships.
• Order materials and parts for engineers and projects.
• Monitor service KPIs and contract performance.

Skills

Scheduling

Communication

Problem solving

Organisational skills

Customer service

Tools

Joblogic

Job description

This full-time Maintenance Planner / Scheduler position in Aylesford, near Maidstone, offers £28,000 to £33,000 annually, working Monday to Friday, 9:00am to 5:00pm.

The successful candidate will coordinate engineers across HVAC, plumbing and electrical disciplines, arranging both planned and reactive maintenance so tasks are completed efficiently and to a high standard.

Strong communication, scheduling and problem-solving abilities are essential, along with proven experience in a similar planning role.

Familiarity with the Joblogic system is highly desirable.

Day-to-day duties include managing incoming client calls, allocating work to engineers and maintaining accurate records of maintenance activity.

This is a permanent, office-based contract within a growing maintenance team.

Maintenance Planner / Scheduler Location: Aylesford Salary: £28,000 - £33,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm (40-hour week)

About the Role

We are seeking an experienced and highly organised Maintenance Planner / Scheduler to join their growing team. The successful candidate will play a key role in coordinating engineers across the HVAC, Plumbing and Electrical sectors, ensuring planned and reactive maintenance activities are delivered efficiently and to a high standard. This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using the Joblogic system being highly desirable.

Key Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.
• Proactively schedule future maintenance works and ensure service delivery commitments are met.
• Promptly address client concerns and provide effective solutions.
• Monitor contract performance against agreed service level targets and KPIs.
• Support the management and performance of engineering teams through clear communication and objective setting.
• Assist with training and development initiatives where required.
• Manage correspondence efficiently and maintain accurate records within internal systems.
• Ensure projects and maintenance activities are completed within required timescales and contractual obligations.

Candidate Requirements

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Previous experience using Joblogic software.
• Experience scheduling engineers within the HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Salary & Benefits

• £28,000 - £33,000 per annum
• Flexible working hours within a 40-hour working week
• 20 days annual leave plus Bank Holidays
• Company Pension Scheme (Auto-Enrolment with Royal London)
• Opportunity to join a supportive and growing business
• Ongoing training and development opportunities