Scheduler

Orion Electrotech - Midlands; Kettering; On-site; GBP 27,000 - 30,000; Full time

Job summary

Orion Electrotech - Midlands is seeking a proactive Scheduler to join our team in Kettering. You will plan and coordinate daily activities of field-based engineers operating nationwide, ensuring efficient job allocation and optimised diaries while delivering high levels of service.

You will work closely with engineers, customers and internal teams to prioritise reactive and planned works, manage changing schedules and complete service activities within agreed timescales, using our CRM and

Qualifications

• Experience in scheduling, planning or customer service roles.
• Strong organisational skills with ability to manage multiple priorities.
• Excellent communication and stakeholder management.
• Experience with scheduling, service management or CRM systems.

Responsibilities

• Plan and schedule engineer visits, installations, maintenance and service appointments.
• Manage engineer workloads and diaries to maximise efficiency and geographical coverage.
• Liaise with customers regarding appointments, updates and job progress.
• Prioritise urgent and reactive requests whilst maintaining scheduled works.
• Monitor engineer progress throughout the day and amend schedules where required.
• Maintain accurate records using internal scheduling and CRM systems.
• Coordinate with customers and internal teams to ensure service level agreements are achieved.
• Resolve scheduling conflicts and proactively address potential delays.

Skills

Organisational skills

Communication skills

Stakeholder management

Multitasking

Customer service

Tools

CRM systems

Scheduling software

Service management tools

Job description

Location: Kettering Salary: £27,000 - £30,000 Job Type: Full Time, Permanent

The Role – Scheduler

You will be responsible for planning, coordinating and managing the daily activities of a team of field-based engineers operating nationwide. You will ensure jobs are allocated effectively, engineer diaries are fully optimised, and customers receive a high level of service throughout the process.

Working closely with engineers, customers and internal departments, you will prioritise reactive and planned works, manage changing schedules, and ensure all service activities are completed efficiently and within agreed timescales.

Key Responsibilities – Scheduler

• Plan and schedule engineer visits, installations, maintenance and service appointments.
• Manage engineer workloads and diaries to maximise efficiency and geographical coverage.
• Liaise with customers regarding appointments, updates and job progress.
• Prioritise urgent and reactive requests whilst maintaining scheduled works.
• Monitor engineer progress throughout the day and amend schedules where required.
• Maintain accurate records using internal scheduling and CRM systems.
• Coordinate with customers and internal teams to ensure service level agreements are achieved.
• Resolve scheduling conflicts and proactively address potential delays.

Requirements – Scheduler

• Previous experience within a scheduling, planning, coordination or customer service role.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and stakeholder management skills.
• Experience liaising directly with customers and field-based personnel.
• Good IT skills and confidence using scheduling, service management or CRM systems.
• Experience working within a service, engineering, logistics or operational environment would be advantageous.