Scheduler / Planner

Confidential; England; Presencial; GBP 27 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday leave

Pension (NEST)

Healthcare

Onsite parking

Training opportunities

Resumo da oferta

Confidential is seeking an organised Scheduler/Planner to join a busy, growing team on a permanent, full-time basis. You will coordinate maintenance jobs, schedule engineers, and liaise with customers, engineers and subcontractors to meet SLAs and KPIs.

You will maintain accurate records, update portals, process paperwork for invoicing, and support the wider team with administration as needed. The role is Monday to Friday, 8:30 am to 5:00 pm, with a salary of £26,500–£27,500 per annum.

Qualificações

• Previous experience coordinating field-based engineers and maintenance works is essential.
• Experience in facilities management or maintenance industry is beneficial.
• Strong organisational and communication skills.
• Excellent IT skills including Microsoft Office.

Responsabilidades

• Coordinating and allocating planned and reactive maintenance jobs to engineers.
• Organising daily engineer schedules and managing diaries to maximise efficiency.
• Arranging subcontractor attendance and monitoring progress.
• Communicating with customers and engineers to confirm appointments and updates.
• Ensuring SLAs and customer KPIs are consistently achieved.
• Maintaining accurate job records and updating internal systems and portals.
• Processing completed job sheets and documentation for invoicing.
• Proactively identifying scheduling conflicts and resolving issues.
• Providing administration and coordination support as needed.

Conhecimentos

Organisational skills

Planning

Communication

Microsoft Office

Attention to detail

Independent working

Teamwork

Customer service

Formação académica

GCSEs or equivalent

Descrição da oferta de emprego

An excellent opportunity has arisen for an organised and proactive Scheduler / Planner to join a busy and growing team on a permanent, full-time basis. The successful candidate will play a key role in the day-to-day coordination of maintenance works, ensuring engineers are scheduled effectively and reactive works are completed within agreed timescales. You will act as a key point of contact between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met.

Job Description for the Scheduler / Planner:

• Coordinating and allocating planned and reactive maintenance jobs to engineers.
• Organising daily engineer schedules and managing diaries to maximise efficiency.
• Arranging subcontractor attendance and monitoring the progress of outstanding works.
• Communicating with customers and engineers to confirm appointments, provide updates and arrange any follow-on visits.
• Monitoring job performance to ensure agreed SLAs and customer KPIs are consistently achieved.
• Maintaining accurate job records and updating internal systems and customer portals.
• Processing completed job sheets and ensuring all relevant paperwork is received.
• Following up outstanding quotations and ensuring completed works are accurately documented and ready for invoicing.
• Proactively identifying and resolving scheduling conflicts or operational issues.
• Providing general administrative and coordination support to the wider team when required.

Candidate Requirements for the Scheduler / Planner:

• Previous experience coordinating field-based engineers and maintenance works is essential
• Previous experience within facilities management or the maintenance industry would be beneficial
• Strong organisational, planning and communication skills
• Excellent customer service and IT skills, including Microsoft Office
• Good attention to detail and the ability to manage priorities in a fast-paced environment
• A proactive, self-motivated approach with the ability to work independently and as part of a team
• Minimum of five GCSEs or equivalent.

This role would suit candidates with the following experience: Scheduler, Planner, Service Coordinator, Maintenance Coordinator, Facilities Management Administrator, Engineer Coordinator or Service Administrator.

Hours: Monday Friday 8:30 am 5:00 pm
Salary: £26,500 - £27,500 Per Annum

Benefits:

• Competitive Salary, dependant on experience and qualifications.
• An additional day of paid annual leave to celebrate your birthday!
• Company pension scheme (NEST).
• Company private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.

Salary review following successful completion of probation.