Scheduler/ Planner

Adecco; Stafford; Presencial; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

23 days annual leave

Birthday day off

Company pension

Private healthcare

Free onsite parking

Training and development

Salary review after probation

Bank holidays

Resumo da oferta

Adecco is seeking an organized Scheduler/Planner in the United Kingdom to coordinate maintenance works, manage engineer schedules, and ensure service levels are met. You will liaise with customers, engineers, subcontractors, and internal teams to keep operations running smoothly while delivering excellent service.

The role requires strong multitasking, communication, and IT skills, with experience in field-based scheduling and a proactive problem-solving approach.

Qualificações

• Experience scheduling or planning works for field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• Ability to work under pressure and manage competing priorities.
• A proactive and positive approach to problem-solving.
• Strong attention to detail and accuracy.

Responsabilidades

• Scheduling planned and reactive maintenance works for field-based engineers.
• Managing daily engineer diaries and coordinating subcontractor attendance.
• Monitoring job progress against customer SLAs and KPIs.
• Liaising with customers regarding appointments, updates, and follow-on works.
• Processing completed job sheets and updating internal systems and customer portals.
• Monitoring outstanding quotations and completed works ready for invoicing.
• Resolving scheduling issues and reallocating resources where required.
• Supporting wider operational and administrative activities as needed.

Conhecimentos

Scheduling

Organisation

Communication

IT skills

Problem-solving

Attention to detail

Ferramentas

Joblogic

Descrição da oferta de emprego

Scheduler / Planner

Full Time Permanent Monday to Friday, 8:30am - 5:00pm

The Role

We are looking for an experienced Scheduler / Planner to join our team. You will be responsible for coordinating planned and reactive maintenance works, managing engineer schedules, and ensuring service levels are consistently achieved.

Working closely with customers, engineers, subcontractors, and internal departments, you'll play a key role in keeping operations running smoothly while delivering excellent customer service.

Key Responsibilities

• Scheduling planned and reactive maintenance works for field-based engineers.
• Managing daily engineer diaries and coordinating subcontractor attendance.
• Monitoring job progress against customer SLAs and KPIs.
• Liaising with customers regarding appointments, updates, and follow-on works.
• Processing completed job sheets and updating internal systems and customer portals.
• Monitoring outstanding quotations and completed works ready for invoicing.
• Resolving scheduling issues and reallocating resources where required.
• Supporting wider operational and administrative activities as needed.

About You

To be successful in this role, you'll have:

• Previous experience scheduling or planning works for field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• The ability to work under pressure and manage competing priorities.
• A proactive and positive approach to problem-solving.
• Strong attention to detail and accuracy.

Desirable Experience

• Experience within facilities management, maintenance, engineering, or service industries.
• Knowledge of Joblogic or similar field service management systems.
• Administration or customer service qualifications.

What's on Offer?

• Competitive salary dependent on experience.
• 23 days annual leave plus bank holidays.
• An additional paid day off for your birthday.
• Company pension scheme.
• Private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.
• Salary review following successful completion of probation.

Interested?

If you're an organised coordinator with experience managing engineers, maintenance schedules, or service operations and are looking for your next challenge, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.