Scheduler/ Planner

Adecco; Newcastle-under-Lyme; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

23 days annual leave

Birthday day off

Company pension

Private healthcare

Free onsite parking

Training and development opportunities

Salary review after probation

Job summary

Adecco is seeking an experienced Scheduler/Planner in the United Kingdom to coordinate maintenance work and engineer schedules while upholding service levels. The role involves working with customers, engineers, subcontractors, and internal teams to ensure smooth operations and high-quality customer service.

Key duties include planning planned and reactive works, managing diaries, tracking progress against SLAs, and processing job sheets.

Qualifications

• Experience scheduling field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service.
• Proficient IT skills, including Microsoft Office.
• Knowledge of Joblogic or similar field service management system.
• Admin or customer service qualifications.

Responsibilities

• Schedule planned and reactive maintenance for field engineers.
• Manage daily engineer diaries and subcontractor attendance.
• Monitor progress against customer SLAs and KPIs.
• Liaise with customers on appointments and updates.
• Process completed job sheets and update systems and portals.
• Monitor quotations and works ready for invoicing.
• Resolve scheduling issues and reallocate resources as needed.

Skills

Organisational skills

Multitasking

Communication

IT skills

Problem solving

Attention to detail

Education

Admin or customer service qualification

Tools

Joblogic

Microsoft Office

Job description

Scheduler / Planner

Full Time | Permanent Monday to Friday, 8:30am - 5:00pm

The Role

We are looking for an experienced Scheduler / Planner to join our team. You will be responsible for coordinating planned and reactive maintenance works, managing engineer schedules, and ensuring service levels are consistently achieved.

Working closely with customers, engineers, subcontractors, and internal departments, you'll play a key role in keeping operations running smoothly while delivering excellent customer service.

Key Responsibilities

• Scheduling planned and reactive maintenance works for field-based engineers.
• Managing daily engineer diaries and coordinating subcontractor attendance.
• Monitoring job progress against customer SLAs and KPIs.
• Liaising with customers regarding appointments, updates, and follow-on works.
• Processing completed job sheets and updating internal systems and customer portals.
• Monitoring outstanding quotations and completed works ready for invoicing.
• Resolving scheduling issues and reallocating resources where required.
• Supporting wider operational and administrative activities as needed.

About You

• Previous experience scheduling or planning works for field-based engineers.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Good IT skills, including Microsoft Office.
• The ability to work under pressure and manage competing priorities.
• A proactive and positive approach to problem-solving.
• Strong attention to detail and accuracy.

Desirable Experience

• Experience within facilities management, maintenance, engineering, or service industries.
• Knowledge of Joblogic or similar field service management systems.
• Administration or customer service qualifications.

What's on Offer?

• Competitive salary dependent on experience.
• 23 days annual leave plus bank holidays.
• An additional paid day off for your birthday.
• Company pension scheme.
• Private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.
• Salary review following successful completion of probation.

Interested?

If you're an organised coordinator with experience managing engineers, maintenance schedules, or service operations and are looking for your next challenge, we'd love to hear from you.