Scheduler

Konica Minolta; Crays Hill; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading technology company in England is seeking an Exception Handler to oversee the scheduling for a team of engineers. This role involves managing service calls, coordinating logistics, and providing first-line support. The ideal candidate will have strong scheduling experience, good Excel skills, and excellent communication abilities. The position offers a competitive salary of £26,000 plus a 10% bonus, along with generous benefits including holidays and training opportunities.

Benefits

26 days holiday plus bank holidays

Access to training and development

Enhanced family leave

Life assurance options

Extra paid day off for mental health

Generous pension plan

Discounts on activities and technology

Extra paid day off for volunteer projects

Employee assistance programme

Qualifications

• Experience scheduling/resource planning for field based engineers.
• Good Excel skills.
• Excellent communication skills at a cross function/department level.

Responsibilities

• Oversee the smooth deployment and scheduling of service calls.
• Act as the primary scheduler for a team of engineers.
• Monitor and plan for follow-up visits and parts availability.

Skills

Scheduling/resource planning

Excel skills

Excellent communication skills

Resilience

Tools

SAP

ServiceNow

Job description

As an Exception Handler at Konica Minolta, you act as the primary scheduler for a team of London-based walking engineers, who specialise in repairing and monitoring Konica Minolta Multi-Function and Production Print Devices for a variety of clients and customers. Day to day duties will include:

Responsibilities

• Oversee the smooth deployment and scheduling of service calls within the call management system, ensuring efficient and timely resolution of customer issues.
• Act as the primary scheduler for a small team of London-based walking engineers (currently a team of 4), managing their daily activities and ensuring effective coordination of service visits.
• Monitor and plan for follow-up visits, parts availability, and any other logistical considerations to maintain high service standards and avoid delays.
• Provide first-line support for the engineer tool i‑man (used for receiving and dispatching tools), acting as the go-to person for troubleshooting and guidance.
• Provide holiday and absence cover for colleagues within the scheduling team, which may involve managing schedules for up to 18 engineers during peak coverage periods.
• Collaborate closely with field engineers, managers, and the wider support team to ensure continuity of service, especially during periods of leave or absence.

Hiring Process

Stage 1: Screening call with a member of our Talent Acquisition team and a chance to get to know you better.

Stage 2: Teams interview with the hiring team.

Stage 3: Our Talent Acquisition team will be in touch to make an offer and should you accept, our HR operations team will take care of you from there on in.

Qualifications

• Experience scheduling/resource planning for field based engineers.
• Experience using SAP and/or ServiceNow is desirable, but not essential.
• Good Excel skills.
• Excellent communication skills at a cross function/department level.
• Resilient with the ability to deliver negative news when necessary.

We are an equal opportunities employer. Please let us know on your application or email us at [e-mail] if there are any adjustments we can make that would be helpful for you. Additionally, we are open to discussing flexible working arrangements and job‑sharing opportunities. If you are interested in this great opportunity, we encourage you to apply today or reach out for a confidential discussion. We look forward to hearing from you!

We note that if we receive sufficient interest in this role we reserve the right to close the vacancy early, so please apply as soon as possible to avoid missing out on the opportunity.

ESG Initiatives

A global company with more than 39,000 employees in 150 countries, Konica Minolta takes its environmental, social and governance responsibilities seriously. We aim to be a robust and innovative company that keeps evolving and contributing to the sustainable growth of society and individuals, and we use an ESG framework to navigate our efforts and obligations. Take a look at our sustainable development goals here https://www.konicaminolta.co.uk/en-gb/about-konica-minolta/esg.

Package and Benefits

Package: £26,000 plus 10% bonus.

• 26 days holiday, plus bank holidays, and the option to purchase more days if needed.
• Access to training and development opportunities, along with license with award winning learning content provider.
• Enhanced family leave.
• Life assurance options.
• An extra paid day off to focus on your mental health.
• A generous pension plan, invest your contributions to maximise your pension pot.
• Discounts on activities, technology and restaurants.
• An extra paid day off to dedicate to volunteer projects.
• An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing.