Scheduler

Home Instead; Braintree; On-site; GBP 25,000 - 28,000; Full time

Job summary

A care company in Braintree is seeking a Scheduler to ensure effective scheduling for clients and Care Professionals. The ideal candidate will need strong communication skills and a passion for customer service. Responsibilities include preparing and managing schedules, responding to changes, and building relationships within the team. Previous experience in health and social care is preferred. All necessary training will be provided, and the role offers a supportive environment focused on delivering high-quality care.

Benefits

Flexible approach to schedules

Opportunities for qualifications

Qualifications

• Previous experience in Health and Social Care preferred but not essential.
• Must have a passion for providing high-quality customer service.
• All necessary training will be provided.

Responsibilities

• Build and maintain effective schedules for clients and Care Professionals.
• Prepare schedules in advance considering various factors.
• Respond promptly to schedule changes and liaise with team members.

Skills

Customer service skills

Effective communication

Scheduling experience

Education

NVQ Level 2/3 or equivalent

Tools

Access People Planner

Birdie platform

Job description

• Compensation: GBP 25,500 - GBP 28,000 - yearly

Company Description

Work for Home Instead Braintree, Sudbury & ColneValley and bring home good pay, real benefits, and opportunities to earn qualifications with a job that fits around your life.

When you join our team, you are joining a care company like no other. Over the last five years we have built our service on our passion to change the face of ageing. We aim for outstanding in everything we do and our flexible approach means we truly can put our clients’ needs foremost.

As the Scheduler, you will be instrumental in ensuring our clients receive timely and consistent vists and our care professionals are motivated by your support. You will develop relationships with both clients and care pros and be an unfluential member of the care team.

Job Description

If you are seeking a new employer and have experience in scheduling or feel you have the skills to learn this role, Home Instead Braintree are waiting to hear from you. While coordinating a wide range of scheduling tasks, you will play a key role in delivering an outstanding experience to both clients and Care Professionals, representing as an ambassador for the trusted and high-quality care we provide.

You will be responsible for all aspects of scheduling services for our Care Professionals, as well as arranging client care visits based on their preferred times and needs. Communication and personality is key to being successful as the job will involve creating strong relationships with all members of Home Instead from management to Care Professionals out in the community with clients and their families. Role responsibilities: •

Responsibilities

• Build and maintain effective and efficient schedules for clients and Care Professionals.
• Prepare schedules in advance, considering travel time, holidays, training, and last minute changes; schedules should be finalised every two weeks, utilising our scheduling platform Acess People Planner.
• Respond promptly to schedule changes; liaise with team members and ensure the client or their next of kin is informed in advance.
• Match Care Professionals to new clients alongside the Client Services team and arrange introductions with the Care Coordinator; keep the introduction spreadsheet up to date.
• Ensure client schedules are tailored to their needs, with consistent Care Professionals and times wherever possible (templated where applicable).
• Build strong relationships with both clients and Care Professionals to promote positive experiences for all parties.
• Work with the Client Services team to ensure new and existing care packages are staffed and scheduled in a timely manner.
• Maintain up-to-date client and Care Professional records in the electronic scheduling system.
• Monitor Care Professional log-ins/outs via the birdie platform and follow up on any alerts.
• Monitor daily medication completion logs on the birdie platform and ensure all medication related actions are addressed.
• Review unreconciled visits daily on the birdie platform; resolve discrepancies and notify the Client Services team of any issues.
• Support the QA process where required and document appropriately.
• Ensure Care Professionals on minimum hour contracts receive their contracted hours; maintain up-to-date records.
• Manage Care Professional holidays and staffing levels across Braintree, Sudbury & Colne Valley.
• Prepare a written handover each weekday at 4:30 pm for on call and every Friday for the Weekend Coordinator, covering key events and updates.
• Attend and contribute to Client Services Meetings, Capacity Meetings, Quarterly Care Professional Meetings, and Daily Team Huddles.
• Participate in on-call duties as required.

Qualifications

You need to have a passion for providing high quality customer service and previous experience in the Health and Social Care (NVQ Level 2/3 and/or equivalent level of experience) is preferred but not essential.

All the necessary training will be provided at our office.

Additional Information

If you want to work for a business who make a real difference to someone’s life and be a pivotal part of our team, we would love to hear from you.

Home Insteadare committed to equal opportunities and welcome a broad diversity of talent to apply.