SC Cleared Service Performance Analyst

TXP; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an SC Cleared Service Analyst for a Government client in London. The role involves coordination of live service incidents and experience in Government Service Management processes. Strong consulting and communication skills are essential. The position offers a competitive daily rate of £340 to £390 and a hybrid working model with one onsite requirement per week.

Qualifications

• Candidates must be eligible for UK SC clearance.
• Experience with live service incidents and changes.
• Ability to communicate issues clearly.

Responsibilities

• Monitor service performance and respond to alerts.
• Assist Service Delivery and DevOps functions.
• Be a Subject Matter Expert in processes like Incident and Change Management.
• Provide status communications to Service Delivery Managers.
• Manage change review and organize patching of servers.

Skills

Strong consulting/communication skills

Service knowledge

Experience in Government Service Management

Job description

SC Cleared Service Analyst

Client: Government

Location: London - Remote/Hybrid - onsite once a week

Contract Length: 31st March 2026 (possible extension beyond this point)

Candidates must be eligible for UK SC clearance

340.00 to 390.00 Per Day - Inside IR35

A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin.

Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance.

Along with good service knowledge, you must have strong consulting/communication skills, these are essential.

Core day to day activities:

• Monitor service performance and respond appropriately to alerts
• Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled
• Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change
• Clearly capture detail and communicate issues concisely
• Provide status communications to Service Delivery Managers
• Manage twice weekly Data Platform Services change review
• Organise and facilitate patching of DPS servers
• System Admin responsibilities for Infonet System
• Work within and across multiple Product orientated delivery (POD) teams
• The senior role will involve some Release management and supporting a more junior Service Analyst

If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.