SC Cleared Service Designer – Defence Programme (Hybrid)

Sanderson Government and Defence; Greater London; Hybride; GBP 82 000 - 108 000; Plein temps

Résumé du poste

Sanderson Government and Defence is seeking a SC cleared Service Designer to join a major defence programme delivering critical digital services within a secure government environment. The role is hybrid, based in Corsham, with a daily rate of £515 inside IR35 and a 6-month contract.

You will work with a multidisciplinary team to design end-to-end services across channels, producing blueprints and journey maps while informing decisions with research insights. Active SC clearance is mandatory.

Qualifications

• Active SC Clearance (must be current and transferable).
• Proven experience delivering Service Design on government, defence or complex digital transformation programmes.
• Strong understanding of user-centred and service design methodologies.
• Experience producing service blueprints, journey maps and other service design artefacts.
• Ability to influence stakeholders and build consensus across diverse teams.
• Experience working within agile multidisciplinary environments.
• Excellent communication, facilitation and stakeholder management skills.

Responsabilités

• Design and map end-to-end services across multiple channels and touchpoints.
• Apply service design techniques to understand user needs, business goals and operational requirements.
• Create service blueprints, user journeys and ecosystem maps.
• Facilitate workshops and collaborative design activities with stakeholders.
• Identify opportunities for service improvement and transformation.
• Work closely with delivery teams to ensure services are accessible, usable and effective.
• Use research insights and evidence to inform design decisions.
• Support service assessments and governance activities where required.

Connaissances

SC Clearance

Service design

User-centred design

Agile environments

Stakeholder management

Communication facilitation

Outils

Service blueprints

Journey maps

Description du poste

Sanderson Government and Defence is seeking a SC cleared Service Designer to join a major defence programme delivering critical digital services within a secure government environment. The role is hybrid, based in Corsham, with a daily rate of £515 inside IR35 and a 6-month contract.

You will work with a multidisciplinary team to design end-to-end services across channels, producing blueprints and journey maps while informing decisions with research insights. Active SC clearance is mandatory.