Service Designer - AI & Defence Transformation (SC)

Sanderson Government & Defence; City Of London; Hybrid; GBP 111,000 - 148,000; Full time

Job summary

Sanderson Government & Defence is seeking a skilled Service Designer to shape AI-enabled services for a high-profile Defence programme in London. You will apply UCD and GDS principles across Discovery to Live phases while collaborating with researchers, designers, product managers and architects.

The role requires active SC clearance, with DV clearance highly desirable, and involves a London-based, 3-days-per-week onsite arrangement within an Inside IR35 contract.

Qualifications

• Proven experience as a Service Designer delivering large-scale digital transformation programmes.
• Strong understanding of User-Centred Design (UCD) principles and practices.
• Significant experience working within Central Government organisations.
• Strong knowledge of GDS Service Standard and Government Digital delivery frameworks.
• Experience creating service blueprints, journey maps and operating models.
• Skilled in facilitating workshops and engaging diverse stakeholder groups.
• Experience working in Agile multidisciplinary teams.
• Excellent communication and stakeholder management skills.
• Active SC Clearance is essential.

Responsibilities

• Lead service design activities across Discovery, Alpha, Beta and Live phases.
• Map and improve complex end-to-end services, user journeys and organisational processes.
• Apply User-Centred Design methodologies to understand user needs and pain points.
• Create service blueprints, ecosystem maps, process maps and customer journeys.
• Facilitate workshops, co-design sessions and stakeholder engagement activities.
• Collaborate closely with User Researchers, UX Designers, Product Managers and Tech architects.
• Translate research insights into actionable service improvements.
• Design services that align with GDS Service Standards and Government best practice.
• Support AI-enabled services to be usable, accessible and trusted by users.
• Influence senior stakeholders and drive service transformation across complex environments.

Skills

User-Centred Design

GDS Service Standard

Agile delivery

Stakeholder management

Workshop facilitation

SC Clearance

DV Clearance

Defence sector experience

AI programme experience

Job description

Sanderson Government & Defence is seeking a skilled Service Designer to shape AI-enabled services for a high-profile Defence programme in London. You will apply UCD and GDS principles across Discovery to Live phases while collaborating with researchers, designers, product managers and architects.

The role requires active SC clearance, with DV clearance highly desirable, and involves a London-based, 3-days-per-week onsite arrangement within an Inside IR35 contract.