SC Cleared Service Designer Defence Programme

Sanderson Government and Defence; Greater London; Hybrid; GBP 82,000 - 108,000; Full time

Job summary

Sanderson Government and Defence is seeking a SC cleared Service Designer to join a major defence programme delivering critical digital services within a secure government environment. The role is hybrid, based in Corsham, with a daily rate of £515 inside IR35 and a 6-month contract.

You will work with a multidisciplinary team to design end-to-end services across channels, producing blueprints and journey maps while informing decisions with research insights. Active SC clearance is mandatory.

Qualifications

• Active SC Clearance (must be current and transferable).
• Proven experience delivering Service Design on government, defence or complex digital transformation programmes.
• Strong understanding of user-centred and service design methodologies.
• Experience producing service blueprints, journey maps and other service design artefacts.
• Ability to influence stakeholders and build consensus across diverse teams.
• Experience working within agile multidisciplinary environments.
• Excellent communication, facilitation and stakeholder management skills.

Responsibilities

• Design and map end-to-end services across multiple channels and touchpoints.
• Apply service design techniques to understand user needs, business goals and operational requirements.
• Create service blueprints, user journeys and ecosystem maps.
• Facilitate workshops and collaborative design activities with stakeholders.
• Identify opportunities for service improvement and transformation.
• Work closely with delivery teams to ensure services are accessible, usable and effective.
• Use research insights and evidence to inform design decisions.
• Support service assessments and governance activities where required.

Skills

SC Clearance

Service design

User-centred design

Agile environments

Stakeholder management

Communication facilitation

Tools

Service blueprints

Journey maps

Job description

SC Cleared Service Designer | Defence Programme

Hybrid Working - Corsham

£515 per day | Inside IR35

6 Month Contract

Active SC Clearance Required

We are seeking an experienced Service Designer to join a major defence programme delivering critical digital services within a secure government environment. This is an exciting opportunity for a Service Designer who thrives in complex delivery settings and can help shape end-to-end services that meet user needs while supporting organisational and operational objectives. Working as part of a multidisciplinary team, you'll collaborate closely with User Researchers, Product Managers, Business Analysts, Content Designers and Technical Architects to design and improve services that make a real impact.

The Role

• Design and map end-to-end services across multiple channels and touchpoints
• Apply service design techniques to understand user needs, business goals and operational requirements
• Create service blueprints, user journeys and ecosystem maps
• Facilitate workshops and collaborative design activities with stakeholders
• Identify opportunities for service improvement and transformation
• Work closely with delivery teams to ensure services are accessible, usable and effective
• Use research insights and evidence to inform design decisions
• Support service assessments and governance activities where required

Essential Skills & Experience

• Active SC Clearance (must be current and transferable)
• Proven experience delivering Service Design on government, defence or complex digital transformation programmes
• Strong understanding of user-centred and service design methodologies
• Experience producing service blueprints, journey maps and other service design artefacts
• Ability to influence stakeholders and build consensus across diverse teams
• Experience working within agile multidisciplinary environments
• Excellent communication, facilitation and stakeholder management skills

Desirable

• Previous experience within Defence, National Security or Secure Government environments
• Knowledge of GDS Service Standard and service assessment processes
• Experience working on large-scale digital transformation programmes
• Familiarity with complex operational or mission-critical services

Contract Details

• Location: Hybrid working with regular attendance in Corsham
• Rate: £515 per day
• Contract Length: 6 Months
• IR35 Status: Inside IR35
• Clearance: Active SC Clearance required

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.