Senior Service Designer — Hybrid, SC Cleared

Sanderson Government and Defence; Greater London; Hybrid; GBP 72,000 - 94,000; Full time

Job summary

Sanderson Government and Defence seeks a Senior Service Designer (SC cleared) to join a major public sector digital transformation programme. The role is hybrid, paying £450 per day outside IR35, with an initial contract through to February 2027 and a strong likelihood of extension into 2030.

You’ll lead service design across multiple workstreams, shaping end-to-end journeys and delivering artefacts that drive meaningful citizen outcomes.

Qualifications

• Proven background as a Senior Service Designer on large-scale programmes.
• Strong ability to map journeys and blueprint services end-to-end.
• Experience turning research insights into service design outcomes.

Responsibilities

• Lead service design across multiple interconnected digital services.
• Map and analyze end-to-end user journeys to identify pain points and improvements.
• Produce service blueprints, journey maps and artefacts.
• Collaborate with User Researchers to shape research approaches.
• Facilitate workshops and stakeholder sessions across multidisciplinary teams.
• Identify dependencies, risks and integration opportunities.
• Translate complex processes into clear visualisations.
• Review documentation and define gaps.
• Support strategic design objectives through hands-on delivery.
• Champion user-centred, outcome-focused decisions.
• Collaborate with delivery, research and design teams to improve outcomes.

Skills

Senior Service Designer

Service blueprinting

Customer journey mapping

Agile teams

Stakeholder management

Workshop facilitation

User research collaboration

Visualization

Tools

Figma

Miro

MacBook

Job description

Sanderson Government and Defence seeks a Senior Service Designer (SC cleared) to join a major public sector digital transformation programme. The role is hybrid, paying £450 per day outside IR35, with an initial contract through to February 2027 and a strong likelihood of extension into 2030.

You’ll lead service design across multiple workstreams, shaping end-to-end journeys and delivering artefacts that drive meaningful citizen outcomes.