SC Cleared Service Designer – Defence Programme (Hybrid)

Sanderson Government & Defence; Corsham; Hybrid; GBP 82,000 - 108,000; Full time

Job summary

Sanderson Government & Defence is seeking an experienced Service Designer to join a major defence programme delivering critical digital services within a secure government environment. The role focuses on end-to-end service design across channels, using blueprints and journey maps to meet user needs while supporting programme objectives.

You'll work in a multidisciplinary team, collaborating with researchers, product managers and engineers to shape services. Active SC clearance is required.

Qualifications

• Active SC Clearance (must be current and transferable).
• Experience delivering service design on government/defence or complex programmes.
• Strong user-centred and service design methodologies.
• Experience producing service blueprints and journey maps.
• Ability to influence stakeholders and build consensus across teams.
• Experience in agile multidisciplinary environments.
• Excellent communication and stakeholder management.

Responsibilities

• Design and map end-to-end services across channels and touchpoints.
• Apply service design to understand user needs, goals and operations.
• Create service blueprints, journeys and ecosystem maps.
• Facilitate workshops and collaborative design activities with stakeholders.
• Identify opportunities for service improvement and transformation.
• Work with delivery teams to ensure accessible, usable, effective services.
• Use research insights to inform design decisions.
• Support governance and service assessments as required.

Skills

SC Clearance

Service Design

User-centred design

Journey maps

Stakeholder facilitation

Agile environments

Communication

Job description

Sanderson Government & Defence is seeking an experienced Service Designer to join a major defence programme delivering critical digital services within a secure government environment. The role focuses on end-to-end service design across channels, using blueprints and journey maps to meet user needs while supporting programme objectives.

You'll work in a multidisciplinary team, collaborating with researchers, product managers and engineers to shape services. Active SC clearance is required.